Greet all guests and assist them with check-in and check-out
Respond to all guest questions and requests
Answer and forward phone calls
Manage guest bookings and reservations
Keep a tidy and orderly workspace
Assist with administrative and clerical tasks as needed
Compute all guest billings, accurately post charges to guest rooms and house accounts
Listen and respond to guest queries and requests both in-person and by phone
Provide accurate information about local attractions and services
Liaise with necessary staff including housekeeping and maintenance to address any problems or complaints made by guests
Complete and maintain any incident reports, daily activity reports or other reports requested by management
Job Type: Full-time
Application Question(s):
Knowledge using Opera software is a must
Experience:
* Hotel Receptionist: 2 years (Required)
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