Job Description

: Receptionist
Company: MAYG
Location: Dubai Design District (d3), Dubai
Industry: Fine Dining / Hospitality
Cuisine: French-Japanese
About MAYG:
MAYG is an esteemed French-Japanese fine dining restaurant located in the vibrant heart of the Dubai Design District (d3). We are dedicated to providing an unparalleled culinary and guest experience, blending exquisite flavors with impeccable service. We are seeking a dynamic individual to join our team and become the first point of contact for our esteemed guests.
Position Overview:
As the Receptionist at MAYG, you will be the welcoming face and voice of our restaurant. You are responsible for creating a lasting positive first impression by providing a warm, professional, and efficient welcome to all guests. This role is crucial in managing reservations, coordinating the flow of service, and ensuring every guest interaction reflects the high standards of our brand.
Key Responsibilities:

• Guest Reception: Greet all guests in a warm, professional, and courteous manner upon arrival and departure.
• Reservation Management: Manage the reservation book efficiently using our booking system, confirming details, anticipating guest needs, and managing special requests (e.g., allergies, anniversaries).
• Telephone & Email Etiquette: Handle all incoming phone calls and emails promptly and professionally, providing accurate information about the restaurant, menu, and availability.
• Seating Coordination: Work closely with the Maitre D' and service team to coordinate table seating, manage wait times, and ensure a smooth flow in the dining room.
• Guest Relations: Build rapport with guests, recognize returning patrons, and handle any initial inquiries or concerns with tact and efficiency.
• Administrative Support: Assist with administrative tasks such as managing guest databases, processing correspondence, and supporting other departments as needed.
• Appearance & Professionalism: Maintain a polished and professional appearance at all times, in line with the restaurant's standards.

Requirements & Qualifications:

• Previous experience as a Receptionist, Host/Hostess, or in a similar guest-facing role within the hospitality industry. Experience in fine dining is highly preferred.
• Exceptional communication and interpersonal skills, with a well-spoken and clear command of the English language.
• Fluency in additional languages (e.g., French, Japanese, Arabic, Russian) is a significant advantage.
• Strong organizational skills and the ability to multitask in a fast-paced environment.
• Impeccable personal presentation and a professional demeanor.
• A genuine passion for hospitality and a guest-focused mindset.
• Proficiency in reservation management systems (e.g., OpenTable, SevenRooms) and MS Office is preferred.
• Must be available to work a flexible schedule, including evenings, weekends, and public holidays.
• Available to join immediately is preferred.

What We Offer:

• The opportunity to be part of a prestigious, growing fine dining restaurant.
• A dynamic and professional work environment in the heart of d3.
• Competitive salary and benefits package.

Skills Required