Job Description

Position:

Receptionist (Female)

Location:

Dubai, UAE

Employment Type:

Full-time (6 days/week)

Schedule:

9 hours/day including 1-hour break (rotating AM/PM shifts)

About Vicekeeper

Vicekeeper is Dubai's premier household staffing agency, founded by parents for parents. We specialize in providing certified nannies, caregivers, and housekeepers through a subscription-based model. Families trust us with their most precious treasures, their children, and we deliver the highest standards of care, professionalism, and personalized service.

Learn more: https://vicekeeper.com/

Role Summary:

We are looking for a professional and customer-oriented Receptionist to be the first point of contact at our Dubai office. The Receptionist will manage front-desk operations, welcome and assist walk-in clients, coordinate with the operations team, and ensure a smooth client experience. The role combines traditional reception duties with customer service responsibilities to support Vicekeeper's high service standards.

Key Responsibilities:

Greet and welcome walk-in clients, creating a professional and friendly first impression. Answer, screen, and direct phone calls, emails, and inquiries efficiently. Manage front-desk operations including visitor logs, appointments, and scheduling. Handle incoming/outgoing mail, deliveries, and courier services. Provide information about Vicekeeper services and guide clients through available options. Prepare and process service agreements/contracts accurately. Coordinate with the operations team to match clients with appropriate workers. Ensure payments, documentation, and office records are handled accurately. Maintain and update customer information in the CRM with strict confidentiality. Follow up with clients to ensure satisfaction and resolve issues when needed. Keep the reception and waiting area clean, organized, and welcoming. Support general administrative and office tasks as required.

Qualifications & Skills:

Fluency in both Arabic and English. Minimum 2 years experience as a receptionist or Front Desk Officer, with a strong background in customer service. Strong command of English (spoken and written); additional languages are an advantage. Professional appearance and excellent interpersonal skills. Proven ability to manage multiple tasks with strong organizational and time-management skills. Confident communicator with polite telephone and in-person etiquette. Comfortable handling contracts, office systems, and basic administrative processes. Positive, proactive attitude with a focus on client satisfaction.

Compensation & Benefits:

Competitive salary. Motivation system rewarding performance and client satisfaction. Clear career growth opportunities as Vicekeeper expands globally. Be part of a multicultural and collaborative team environment.
Job Type: Full-time

Pay: AED4,000.00 - AED5,000.00 per month

Experience:

receptionist/Front office/Customer service: 2 years (Preferred)
Language:

* English and arabic fluently (Preferred)