Job Description

Job Title:

Guest Service Agent

Location:

[Samaya Hotel - Dubai - Deira ]

Job Type:

Full-Time

Summary:

We are seeking a dedicated and professional Guest Service Agent to join our team at [Samaya Hotel ]. The ideal candidate will have experience with the Opera PMS system and be fluent in both English and Arabic. As a Guest Service Agent, you will play a crucial role in ensuring that our guests receive exceptional service from check-in to check-out. If you are passionate about hospitality, possess strong communication skills, and thrive in a fast-paced environment, we would love to hear from you.

Organizational Relationship:

Reports to:

Front Office Manager or Guest Services Manager

Works closely with:

Reservations Department, Housekeeping, Food and Beverage, Maintenance, and Sales and Marketing teams.

Duties and Responsibilities:

Guest Interaction:

Welcome and assist guests with a warm and professional demeanor upon arrival. Manage the check-in and check-out processes efficiently. Address guest inquiries, requests, and complaints in a courteous and timely manner. Provide detailed information about hotel services, local attractions, and area amenities.

Reservation and PMS Management:

Use the Opera PMS system to handle room reservations, cancellations, and modifications. Ensure accuracy of guest information and booking details within the system. Coordinate with other departments to fulfill special requests and preferences.

Communication:

Communicate effectively with guests in both English and Arabic. Collaborate with internal departments to meet guest needs and resolve issues. Deliver clear and accurate information about hotel facilities and services.

Problem Resolution:

Handle and resolve guest complaints and issues promptly. Escalate unresolved matters to the appropriate supervisor or manager. Follow up to ensure guest satisfaction with resolutions.

Administrative Tasks:

Maintain accurate records of guest interactions, reservations, and transactions. Process cash and credit card transactions securely. Prepare and manage reports related to guest stays and financial transactions.

Operational Support:

Ensure the front desk area is organized, clean, and well-presented. Monitor room availability and manage room assignments to optimize guest satisfaction. Verify and maintain the functionality of the Opera PMS system and address any issues.

Team Collaboration:

Support and cooperate with Front Office and other departmental staff. Participate in team meetings and training to enhance service skills and product knowledge.

Compliance and Safety:

Follow hotel policies, procedures, and safety protocols. Adhere to local regulations and industry standards. Handle sensitive guest information with confidentiality and integrity.

Qualifications:

Proven experience as a Guest Service Agent or similar role in the hospitality industry. Proficiency in Opera PMS system. Fluent in English and Arabic, both spoken and written. Excellent communication and interpersonal skills. Strong problem-solving abilities and attention to detail. Ability to handle multiple tasks and work efficiently in a fast-paced environment.

Benefits:

Competitive salary [additional benefits like Health insurance, paid leave, service charge and commission according to the employee's evaluation, and a round-trip travel ticket every two years. Housing is available Transportation is available All the advantages of our hotel are summarized
Job Type: Full-time

Pay: From AED1,500.00 per month

Experience:

receptionist: 2 years (Preferred)
Language:

ENGLISH (Preferred)
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Job Type: Full-time

Pay: From AED1,500.00 per month

Experience:

receptionist: 1 year (Preferred)
Language:

* Arabic English (Preferred)