Job Description

Job Summary

As the first point of contact at Hytec Auto Services, the Receptionist plays a critical role in ensuring excellent customer service and smooth day-to-day operations. The ideal candidate will manage incoming communications, greet clients, and provide administrative support while maintaining a friendly and professional demeanor.

Key Responsibilities

Customer Interaction:

Greet customers and visitors warmly, ensuring a positive first impression. Address inquiries about services, pricing, and appointments, either in person or via phone/email.

Appointment Management:

Schedule, reschedule, and confirm service appointments efficiently. Coordinate with technicians to manage customer flow and minimize wait times.

Administrative Duties:

Maintain records of customer information, vehicle details, and service history. Process payments, issue invoices, and handle billing inquiries.

Communication Management:

Answer and direct phone calls to relevant team members or departments. Handle email correspondence professionally and promptly.

Office Organization:

Keep the reception area clean, organized, and stocked with promotional materials. Manage office supplies and ensure proper inventory levels.

Customer Experience:

Address and resolve customer concerns in a timely and empathetic manner. Collect customer feedback and provide insights for service improvement.

Qualifications and Skills

Proven experience as a receptionist, front desk assistant, or similar role (experience in the automotive industry is a plus). Strong communication and interpersonal skills. Ability to multitask and work in a fast-paced environment. Proficient in Microsoft Office Suite and appointment scheduling software. Professional appearance and demeanor. High school diploma or equivalent (additional certifications are a plus).

Key Attributes

Friendly and welcoming personality. Detail-oriented and organized. Problem-solving skills with a customer-first mindset. Team player who can collaborate effectively.

Benefits

Competitive salary. Health benefits (if applicable). Professional development opportunities. A supportive and friendly work environment.
Job Type: Full-time

Pay: AED1,500.00 - AED2,500.00 per month

Application Question(s):

What is your Visa Status?
Experience:

Receptionist: 1 year (Preferred)
Application Deadline: 30/03/2025