Job Description

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Front Office Receptionist

Presents a good image to the guests by appearance and attitude. Handles check-in and checkout services for the guests and assists them with their requests during the entire stay.

What's in it for you:

Be part of a unique team Take advantage of opportunities to be recognized for your professional contributions Learning programs through our training team Opportunity to develop your talent and grow within your property and across Qatar Ability to make a difference through ours.
What you will be doing:

Registers and assigns rooms to guests: Greets the guests upon arrival Inquires if they have a reservation Advice the guest about the room rate Makes sure the guest completes all necessary information for registration. Determines the method of payment for the account. Prepares arrivals for the day with back up correspondence. Makes room assignment for groups and individuals Runs and follows up "Trace Report" of the system. Reads and follows up on logbook information and hand over. Stays up to date on room rates, packages, discounts, promotions, and their operational details. Develops a thorough knowledge of the following: IDS Front Office System and Reports Room types and locations Hotels' staff and services and operating hours Has knowledge about how to make and change reservations. Prepares group envelopes and meal plan in line with Group Instruction Sheet. Goes through and be informed of arrivals of the day. Runs "Back Up Reports" for every shift Delivers messages and faxes upon arrival of the guest Understands and follows up on proper mail, package, and message handling procedures. Has an updated information of the daily activities, event and meetings taking place in the hotel. Gives directions to the guests for the location's hotel premises and guest rooms. Informs Guest relations of the arrival of VIP s and other guests to be escorted. Arranges bellboys to escort the guests to the rooms upon c-in and carry the luggage. Makes room changes, if necessary, informs all necessary departments. Communicates the changes, requests, and current room situation to HK department. Ensures the information flow between the guests and other departments by assisting them. Services must be courteous, friendly, and efficient at all times. Files all FO reports by the end of the shift or the day. Updates all guest information from registration card to the computer system. Updates any special notes or requests for the guest and frequent flyer card numbers to the profile field and saves the information for future reference. Makes daily bucket check Follows up on departures of the day. Knows cash handling procedures, files post all charges to Guest Ledger and City Ledger accounts. Issues safe deposit boxes to guests as per policy. Posts checks manually if there is an interface problem. Checks out guests and ensures the following attachments and details are complete: Billing address is complete Travel Agent voucher covers the services being billed Credit card voucher has been imprinted and completed correctly and signed. Receives room or function deposits and provides necessary receipts. Credits advance payments to guest folios. Maintains the cleanliness and tidiness of the Front Desk area, utilizes free time for tidiness of work areas. Handles guest complaints, informs management if necessary. Promotes selling of high rated rooms. Knows and follows the fire and safety regulations of the hotel. Performs other duties assigned by his/her supervisor. Answers and follows up Guest Service Line as per policy.
Your experience and skills include:

2-year experience in similar experience. Ability to work from multiple shifts includes Night Shift. Excellent reading, writing, and oral proficiency in the English language. Proficient in any PMS and MS Office. Flexibility to respond to a range of different work situations.
Your team & working environment will be with Al Muntazah Group

Job Type: Full-time

Pay: QAR1,800.00 - QAR3,350.00 per month

Ability to commute/relocate:

Doha: Reliably commute or planning to relocate before starting work (Required)
Language:

* English (Preferred)