Our client is looking out for an experienced for a Customer Service Associate/ Receptionist for Dubai Location.

Sector: Education
Package: up to 5000 AED commensurate with qualifications and experience
Languages known: English & Hindi (mandatory)

POSITION SUMMARY:
The Customer Service Associate is responsible for delivering high quality and timely client focused service to all of internal and external clients. The role is also responsible for performing frontline reception activities and attendance after hours for marketing events from time to time.

POSITION RESPONSIBILITIES AND ACCOUNTABILITIES:

• Delivery of high-quality customer service
• Administration
• Managing Mails and Couriers
• Meetings and Events

QUALIFICATIONS AND SKILLS:

• Bachelor\xe2\x80\x99s Degree from recognized university.
• Proven success in customer service roles within professional services or commercial environments and previous experience of delivering a highly client-focused service.
• Strong interpersonal skills, including the ability to liaise with both internal and external clients from a variety of cultural backgrounds and organisational levels and the ability to be professional, courteous, discreet and diplomatic at all times.
• Excellent written and verbal (including telephone and in person) communication skills.
• Efficient and effective administrative, time management and organisational skills, including strong attention to detail.
• Proficiency in MS Office and use of databases, internet related computer applications, and data entry.
• Demonstrated effective and efficient administration, problem solving and numerical skills, including high attention to detail.
• Demonstrated initiative with a flexible, can do attitude.
• Willingness to learn and keep skills and product knowledge up-to-date.
• Demonstrated ability to prioritise work and complete tasks within agreed timeframes.
• Proven ability to manage issues of security and quality assurance. Responsive to changing needs of the business.
• Proven ability to learn new processes and procedures quickly.
• Ability to maintain the security of confidential information and records
• Experience in and/or understanding of the issues involved in communicating with people whose first language is not English.
• Proven ability to work as part of a team in the achievement of business objectives.
• Commitment to continuous improvement and best practice principles

NADIA Global