Job Description

Job Title

: Receptionist

Location

: Al Omran Training and Development Centre

Job Summary

:
The receptionist will serve as the first point of contact for students, staff, and visitors, providing excellent customer service in a welcoming and professional manner. This role involves managing front-office duties, answering calls, scheduling appointments, handling inquiries, and supporting administrative staff to ensure smooth daily operations in the educational institute.

Key Responsibilities

:

Front Desk Management

: Greet and welcome students, parents, staff, and visitors in a professional and friendly manner. Direct visitors to appropriate offices or individuals within the institute. Answer and manage incoming calls, respond to inquiries, and transfer calls as necessary. Maintain an organized front desk area, ensuring it is neat and presentable at all times.

Administrative Support

: Handle administrative duties such as scheduling appointments, meetings, and events for staff and faculty. Assist with student registration, document management, and filing systems. Manage incoming and outgoing mail and deliveries, ensuring timely distribution. Assist with the preparation of reports, presentations, and other educational materials.

Customer Service

: Provide information about courses, programs, admissions, and policies to prospective students and visitors. Address concerns or complaints, ensuring a high level of satisfaction and resolving issues promptly or escalating when necessary. Maintain up-to-date knowledge of school events, programs, and policies to accurately inform students and parents.

Student Support

: Assist students with general inquiries related to academic schedules, admissions, and campus services. Coordinate student appointments with academic advisors or other relevant staff members. Maintain confidentiality and discretion in dealing with sensitive student information.

Office Coordination

: Ensure the reception area is stocked with necessary supplies, such as brochures, forms, and promotional materials. Assist with coordination and setup for events and meetings within the institute. Maintain accurate student records, appointment logs, and other office documents.

Skills and Qualifications

:

Education

: High school diploma or equivalent required; a degree or certification in office administration or a related field is preferred.

Experience

: Previous experience in a receptionist or customer service role, preferably in an educational setting.

Communication

: Excellent verbal and written communication skills, with the ability to interact with diverse groups in a professional and courteous manner.

Organizational Skills

: Strong multitasking abilities, time management, and attention to detail.

Technical Skills

: Proficiency in using office software (Microsoft Office Suite, Google Workspace) and phone systems. Familiarity with educational software or databases is a plus.

Personality

: Friendly, approachable, and professional demeanor. Ability to remain calm and efficient in a busy environment.

Languages

: Arabic & English

Working Hours

: Six days a week ( 10:00 to 8:00)

Additional Information

:
The receptionist is expected to be a key representative of the educational institution and contribute to a positive, supportive, and productive environment for students, staff, and visitors. The role may require occasional flexibility for events or special programs.

Job Type: Full-time

Pay: AED3,500.00 - AED4,500.00 per month

Experience:

receptionist: 2 years (Preferred)
Language:

Arabic (Required)
Work Location: In person