Job Description

The Royal Grammar School Guildford Dubai is looking for a Front of House Receptionist to join for an immediate start.



The package for this role is AED 8,000 - AED 8,500 per month.



Purpose of Role

To deliver a premium Front of House Reception experience, ensuring exceptional standards of customer care, presentation, and communication are maintained at all times and modelling excellence in every interaction.



About Cognita:

Cognita is a global leader in independent education. Founded in 2004, we are a growing community of 100+ schools in 16 countries - in Europe, North America, Latin America, Asia and the Middle East - serving more than 85,000 students. Each of our schools are proudly unique, however our collective purpose is to create an environment where everyone can, 'Thrive in a rapidly evolving world'.



Key Responsibilities

Customer Experience & Communication

Responsible for delivering a warm, professional welcome for parents, pupils, staff, and visitors. Act as first point of contact for the parent body and visiting families, resolving queries with tact, clarity, and warmth. Liaise closely with Admissions, the Principal's PA, and academic teams to ensure consistent and accurate information is shared across touchpoints. Maintain up-to-date knowledge of school events, leadership availability, and operational updates to proactively support enquiries.


Administrative Oversight

Efficent administration of the absence mailbox, ensuring accurate, timely updates on iSAMS and seamless communication with teaching teams. Ensure front-desk documentation, signage, and presentation materials are accurate, current, and aligned with RGSGD's brand guidelines.


Parent Experience & Admissions Support

Support the Admissions Team with school tours, welcome events, and orientation sessions for new families. Provide guidance to prospective and enrolled families regarding logistics, documentation, and introductions. Maintain accurate and confidential records using CRM and school systems, supporting both strategic insights and daily follow-ups.


About You

Essential Skills & Experience

Previous experience as a School Receptionist or other similar Front-of-House role Outstanding interpersonal skills, warm, approachable, and professional under pressure Technically proficient in Microsoft Office, CRM software, and school MIS (e.g. iSAMS/ HubSpot) Excellent command of spoken and written English language; strong administrative and organisational capabilities Discretion and integrity when handling confidential information.


Personal Attributes

Calm, positive, and professional under pressure. Able to lead by example and foster a collaborative, high-performing team culture. Passionate about excellence in education and customer service. Flexible, proactive, and solution-focused.


Working Hours:

7am - 5pm, Monday to Thursday, 7am - 2.30pm Friday (with flexibility to support occasional weekend events or school functions).



Join a School That's a World of Difference

Ready to lead a warm, dynamic, and purposeful front-of-house team? Apply now and become a key part of the RGSGD parent experience.



To support your application, please include your current, up-to-date CV.



The school reserves the right to interview and appoint strong candidates before the official closing date, and therefore we would encourage candidates to apply early in the process.



Cognita is committed to safeguarding the welfare of children and young people and expects the same from its employees. All new staff will be subject to detailed and enhanced pre-employment clearance, including identity checks, criminal background checks for all countries lived in, qualification checks, employment checks to include an exploration of any gaps in employment, and satisfactory reference checks for all employment in the last 5 years.