Job Description

We are seeking a well-presented and service-oriented

Receptionist cum Hostess

with a

Food & Beverage background

and

POS system experience

to join our restaurant team. The ideal candidate will manage guest arrivals, reservations, and table assignments while supporting the service team with POS-related tasks and ensuring a smooth and professional front-of-house operation.

Key Responsibilities:

Greet guests warmly and professionally upon arrival and manage seating arrangements to ensure an exceptional dining experience. Maintain and update reservations using reservation platforms or manual logs; manage walk-ins efficiently. Assist with guest inquiries regarding the menu, daily specials, and promotions. Operate the POS system for billing, splitting checks, printing receipts, and processing payments when required. Support the F&B service team during peak hours by coordinating communication between front and back-of-house. Maintain cleanliness and presentation of the hostess desk, entrance area, and lobby. Handle guest feedback, complaints, and special requests with a professional and solution-oriented attitude. Ensure guest flow is managed smoothly, especially during busy hours or large group arrivals. Assist in monitoring dining room activity to ensure guest satisfaction and prompt service.

Requirements:

Minimum 2 years of experience in a similar role within the hospitality or F&B industry. Solid understanding of restaurant service flow and guest engagement. Hands-on experience with POS systems (e.g., Micros, Toast, Oracle, etc.). Excellent communication and interpersonal skills. Well-groomed, presentable, and confident in dealing with international guests. Basic knowledge of F&B operations, including menu knowledge, table settings, and service etiquette. Ability to multitask, stay calm under pressure, and handle high-volume environments. Proficient in English; knowledge of additional languages is an asset.
Job Type: Full-time