Job Description

Receptionist
Locations: Abu Dhabi, Sharjah
Role Overview:
We are looking for a welcoming, organized, and professional Receptionist to be the first point of contact for our clients. This role is the heartbeat of our salon/spa, responsible for creating a positive and lasting first impression. The ideal candidate is a master of multitasking, possesses a warm and friendly telephone manner, and is dedicated to providing exceptional administrative support to ensure the smooth running of our front desk operations.
Key Responsibilities:

• Client Greeting & Service: Welcome clients warmly as they arrive, check them in for their appointments, and offer beverages. Ensure a seamless and hospitable experience from start to finish.
• Appointment Management: Efficiently handle all incoming phone calls, emails, and walk-in inquiries. Schedule, confirm, and manage appointments using our booking software, minimizing gaps and optimizing the therapists' schedules.
• Point of Sale & Payments: Process client payments, handle cash transactions accurately, and manage end-of-day reconciliation. Promote and sell retail products, gift vouchers, and service packages.
• Client Record Management: Maintain accurate and up-to-date client records, including contact details, service history, and preferences.
• Administrative Support: Maintain the cleanliness and organization of the reception and waiting areas. Manage inventory of front-office supplies and assist with other ad-hoc administrative duties as required by management.
• Communication Hub: Act as a vital communication link between clients, therapists, and management. Relay important information accurately and promptly.

Qualifications & Skills:

• Previous experience as a Receptionist, Front Desk Representative, or similar role, preferably in a salon, spa, or hospitality setting.
• Impeccable personal presentation and a friendly, confident demeanor.
• Excellent verbal and written communication skills.
• Strong organizational and time-management skills with the ability to prioritize tasks in a fast-paced environment.
• Proficiency in Microsoft Office Suite and experience with booking/POS systems.
• High level of discretion and professionalism when handling client information.

Skills Required