Job Description

About Nord Anglia
At Nord Anglia Education, our schools shape a generation of creative and resilient global citizens who leave our schools with everything they need for success - whatever they choose to be or do in life. When it comes to creating memorable learning experiences both within and beyond our classrooms, our family of more than 13,000 passionate staff are experts in their academic and commercial professions and play a vital role in the world-class experience our schools provide.
We educate more than 74,000 children in 32 countries, our 81 schools in the Middle East, the Americas, Europe and Asia form our diverse global family, making us the largest provider of premium education in the world.
About the school
Nord Anglia International School Abu Dhabi (NAS Abu Dhabi) lies at the heart of the Emirate, on Al Reem Island. In August 2023, we opened the school's new, purpose-built campus to our first cohort of students and begin to do what Nord Anglia does best: make every moment at school count. We help our students prepare for their futures, think creatively outside the box, develop healthy resilience and global awareness, and be team players. Through personalised learning, our students will thrive academically, socially and emotionally, and achieve more than they ever thought possible.
Job purpose
You will be responsible for delivering an outstanding experience for parents and students through the Family Experience Journey. The start date for this position is August 2025.
Duties and responsibilities

• Welcoming Visitors and Responding to Enquiries
• Act as the first point of contact for all school visitors enhancing the reputation of the school by creating an excellent first impression.
• Meet and greet parents and visitors, ensuring that all enquiries are dealt with in a professional and friendly manner.
• Be aware of upcoming school events in order to effectively and knowledgably deal with enquiries.

Telephone Calls, Messages and Deliveries

• Answer, screen and direct telephone calls.
• Ensure all calls are answered or transferred within 5 rings
• Check and set telephone answer machine services frequently
• Monitor the log of all incoming calls
• Accurately take and relay messages and enquiries from members of the public, including current and prospective parents and new employees to the relevant department.
• Receive, sort and distribute mail and deliveries.

Reception Area

• Maintain a tidy desk, lobby and reception area.
• Order, replenish and tidy magazines and newspapers as necessary
• Ensure NAS Abu Dhabi information is readily available in all reception areas
• Ensure all screens display accurate and relevant information

Security

• Create and distribute staff and parent ID badges in line with school policy.
• Work in conjunction with the security guards to maintain security awareness within the school.
• Manage the access of parents, students, and visitors to school building during the school day.

Administrative Support

• Maintain the staff register and monitor employees arriving late or leaving early.
• Issue "late slips" and mark attendance for late students using iSAMs and issue "early collection slips".
• Issue/receive term time absence forms.
• Receive student doctors/ Medical certificates and sending to relevant departments.
• Assist in distributing and maintaining the fire register and evacuation procedures.
• Support school events where necessary (ticketing, promotion, organisation).
• Provide general administrative and clerical support to the school where necessary.
• Maintain manual and computerised records and filing systems in order to ensure effective information storage and retrieval arrangements.

PERSON SPECIFICATIONS
Qualifications/Training

• Customer service training

Desirable

• Receptionist / front of house training

Desirable
Experience / Knowledge

• A strong background in customer facing roles.

Essential

• Experience in a multi-lingual, multinational organisation.

Essential

• Knowledge of an international educational setting,

Desirable
Skills

• Fluency in written and spoken English.

Essential

• Expertise in working with Microsoft packages including: Word, Excel, PowerPoint and Outlook.

Essential

• The ability to work in a fast paced, ever changing environment and the willingness to take on multiple tasks.

Essential
Personal Attributes

• High levels of personal integrity.

Essential

• Excellent organizational, prioritisation and time-management skills

Essential

• Attention to detail

Essential

• Ability to work under pressure and remain calm

Essential

• Willingness to take on multiple tasks

Essential

• Proactive and able to prompt others to ensure deadlines are achieved

Essential

• Self-motivated and enthusiastic

Essential

• Ability to work independently

Essential

• Continually strive for improvement

Essential

• Adaptability

Essential
Other Conditions

• Compliance with visa requirements for working in the UAE.
• At Nord Anglia Education we are committed to providing a world class, safe, happy environment in which children and young people are able to thrive and learn. We are committed to safeguarding and promoting the welfare of all our pupils irrespective of race, ability, religion, gender or culture.
• All post holders in regulated activity (having regular unsupervised contact with children) are subject to appropriate national and international vetting procedures including satisfactory criminal record checks from both Country of residence/birth and any Country of residence within the last 10 years.

Selection Process
Applicants should submit a CV, letter of application and the details of two professional referees, one of which should be your current Line Manager.
Safeguarding
At Nord Anglia Education we are committed to providing a world-class, safe, happy environment in which children and young people are able to thrive and learn. We are committed to safeguarding and promoting the welfare of all our pupils irrespective of race, ability, religion, gender or culture. All post holders having regular unsupervised contact with children are subject to appropriate national and international vetting procedures including satisfactory criminal record checks from both Country of residence/birth and any Country of residence within the last 10 years.

Nord Anglia Education