Job Description

Job Title Receptionist

Description

: Key Responsibilities
1. Handle all incoming telephone communications, noting reasons for call and forwarding to relevant team members, subject to availability.
2. Provide excellent customer service as per company policy and procedures.
3. Resolving customer queries promptly, within company guidelines, before escalating to higher level if necessary.
4. Attend to customer needs; understand their requirements so that maximum number of enquiries is handled quickly.
5. Logging calls (including time, date and caller details).
6. Deal with 'drop in' customers as quickly and proficiently as possible and directing customers to the service advisers.

About Us: One of the largest business conglomerates in the UAE, the Galadari Brothers Group is driven by ambition, values and boundless experience, engaging in new ventures and maintaining its position as a significant business market player that channels over 40 world-renowned brands and over 5,500 employees from 30 different nationalities. For more than 50 years, Galadari Brothers Group has been leading business sectors such as Heavy Equipment, Automobiles, Food & Beverages, Media, Industrial Construction, Real Estate and Hospitality & Travel.

About the Team:

At Galadari Automobiles, we bring to the region some of the most prominent global brands. Combine them with our local know-how and we have a winning formula.

Having achieved great success for the Mazda Motor Corporation in the UAE for over 45 years, Galadari Automobiles Co. (GAL) is a leader in the automobile sector in the UAE with showrooms in Dubai, Abu Dhabi, Al Ain, Sharjah, Ras Al Khaimah and Fujairah. More than 500 employees through 14 facilities are providing world-class service and automotive products, ensuring high quality after-sales servicing and best customer experience.

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