Job Description

We are seeking a well-organised and personable individual to join our real estate organisation as a Receptionist. In this pivotal role, you will be the first point of contact for visitors, clients, and colleagues, ensuring a welcoming and professional environment at our front desk. If you thrive on delivering exceptional customer service, have strong communication skills, and take pride in creating a positive first impression, we encourage you to apply.

Key Responsibilities for Receptionist in Real Estate Office

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Greet visitors, clients, and staff in a friendly and professional manner, providing assistance and guidance as needed. Manage the switchboard and handle incoming calls, directing enquiries to the appropriate team members efficiently. Maintain the reception area, ensuring it is clean, tidy, and presentable at all times. Coordinate with internal departments to schedule and prepare meeting rooms for appointments and events. Manage incoming and outgoing mail, deliveries, and courier services. Support administrative tasks such as data entry, filing, and document management. Assist with calendar management, visitor logs, and related security procedures. Provide accurate information about the company's services, office procedures, and facilities to visitors and callers. Champion a client-centric approach and ensure all visitors receive excellent service in line with our company values.

Essential Qualifications and Experience for Receptionist Roles

Previous experience in a receptionist, front desk, or customer service role is preferred. Excellent verbal and written communication abilities, with a polite and professional demeanour. Strong organisational skills and attention to detail, with the capacity to multitask in a busy environment. Proficiency with Microsoft Office Suite (Word, Outlook, Excel) and familiarity with office equipment (phones, printers, etc.). Ability to respond to enquiries confidently and resolve minor issues independently. Commitment to upholding confidentiality and demonstrating discretion in managing sensitive information. Fluency in English is essential; additional language skills are considered an asset.
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Key Skills and Attributes for an Effective Receptionist

Excellent interpersonal skills to establish rapport with visitors and colleagues from diverse backgrounds. A proactive and adaptable approach, with the ability to prioritise tasks and remain composed under pressure. Strong customer focus, with a positive attitude and commitment to providing high-quality service. Team-oriented mindset, supporting colleagues and contributing to a harmonious office environment. Demonstrates reliability, punctuality, and a professional appearance aligned with company standards.

Desirable Competencies and Additional Attributes for Receptionists

Experience within the property, real estate, or professional services sector is advantageous. Familiarity with reservations systems, visitor management software, or basic administrative tools. Willingness to assist with general office duties and provide support to various departments as required. Resilient, approachable, and enthusiastic about being part of a collaborative team.

If you are passionate about delivering exceptional first impressions and are eager to contribute to a welcoming and efficient office environment within the real estate industry, we invite you to submit your application. Join us in providing outstanding service to our clients, visitors, and staff as a valued member of our team.