Job Description

We are looking for an experienced and customer-focused

Reception Manager

to join our team. The ideal candidate will have a strong background in hospitality, exceptional communication skills, and proven experience managing front-of-house operations in a busy restaurant environment.

ey Responsibilities

Oversee the daily operations of the reception/front desk area. Manage and train the reception team to ensure a warm and professional guest experience. Handle reservations, guest inquiries, and special requests efficiently. Coordinate with restaurant and operations teams to ensure smooth service flow. Maintain high standards of customer service and handle guest complaints promptly and professionally. Monitor and manage booking systems, seating arrangements, and guest flow. Prepare daily and weekly reports on reservations, guest feedback, and front desk performance. Ensure compliance with health, safety, and company policies.

Requirements

Minimum

3 years of experience

in a

reception or front-of-house management role

within a

restaurant or hospitality setting

. Strong leadership and communication skills. Proficiency in reservation systems (e.g., OpenTable, ResDiary, SevenRooms) is an advantage. Excellent organizational and multitasking abilities. A passion for hospitality and creating memorable guest experiences. Flexible to work on weekends, holidays, and evenings as needed.

Benefits

Competitive salary and performance incentives. Opportunities for career growth within a dynamic hospitality group. Staff meals and discounts. Supportive and professional working environment.
Job Type: Full-time

Pay: AED12,000.00 - AED18,000.00 per month