Reception Manager
Dubai, United Arab Emirates
Job Description
Job Summary
We are currently looking for an experienced Reception Manager to work for Al Futtaim Toyota. The main responsibility of this role is to provide a supervisory management function for all Service Advisors. To lead a reception team ensuring efficient and professional manner is maintained. Act as a role model to demonstrate and promoting standards expected by practicing and creating the energy and the enthusiasm for excellent customer service.
What you will do
- Ensure that all Reception Hosts and Service Advisors provide a "Customer Centric" environment that is geared to the highest level of customer satisfaction and promotes our Customer Service Values.
- Ensure the accurate flow of customer, vehicle information to ensure the vehicles are Fixed Right First time and delivered based on the customer promised delivery time.
- Ensure that all reporting staff demonstrates a high level of sifting, sorting, sweeping, spick n' span and safety that promotes a customer centric environment.
- To adhere to all departmental procedures
- Ensure the tracking of the financial performance of each direct employee responsible for selling labour hours and other sales.
- Minimum 2-3 years of Reception Supervisor experience in the automotive
- Experienced in managing the operations on a day-to-day basis.
- Experienced in managing a team of 6-10 staff
- Excellent MS Office skills and SAP knowledge is an added advantage
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Job Detail
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Job IdJD1920031
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, United Arab Emirates
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EducationNot mentioned