Job Description

Job Purpose:

The Settlement Executive is responsible for overseeing and managing the end-of-lease settlement process when tenants vacate properties. This includes coordinating final inspections, ensuring all maintenance charges are settled, obtaining DEWA (Dubai Electricity & Water Authority) clearance, and processing the return (or deduction) of security deposits in compliance with company policies.

Key Responsibilities:

Move-Out Coordination:

Coordinate tenant vacating schedules and manage communications regarding handover. Act as the main point of contact for tenants during the final stages of the tenancy.

Inspection & Maintenance:

Coordinate with

Area Inspectors

to conduct final property inspections.

Settlement Processing:

Calculate final deductions based on damages, pending maintenance charges, and other lease-related obligations. Ensure all

DEWA bills are cleared

and obtain the

final clearance certificate

from the tenant. Verify outstanding dues (if any) and communicate the breakdown to tenants.

Security Deposit Refund:

Prepare the

security deposit settlement

documents. Coordinate with the finance team for refund processing or deductions as per inspection findings and lease terms. Ensure timely processing of refunds to maintain tenant satisfaction.

Documentation & Reporting:

Maintain accurate records of inspections, maintenance charges, tenant communications, and settlement documents. Update property management systems with status of vacated units and completed settlements.

Customer Service:

Provide clear communication and assistance to tenants throughout the move-out and settlement process. Handle tenant complaints or disputes related to deductions or delays professionally.

Requirements:

Bachelor's degree in Business Administration or related field. 1 year of experience in real estate, property management, or tenant relations. Familiar with

DEWA procedures

, tenancy laws, and property maintenance norms. Strong coordination and follow-up skills. Excellent verbal and written communication in English. Proficient in MS Office. Strong organizational and multitasking abilities.

Preferred Skills:

Problem-solving mindset with a focus on customer satisfaction. Ability to work under pressure and manage multiple properties at once.
Job Type: Full-time

Pay: AED2,500.00 - AED3,500.00 per month