Job Description

Receptionniste Front Office - Hotel

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Lieu :

Marrakech

Departement :

Front Office Hotelier?

Salaire :

A partir de 4 500 MAD selon experience

A propos du poste

Une chaine hoteliere basee a Casablanca recherche un(e) Receptionniste. Vous serez en contact direct avec les clients, garantirez un accueil de qualite et veillerez au respect des standards de l'hotel.

POSTULEZ UNIQUEMENT SI vous avez :

- Bon niveau d'anglais, d'arabe et de francais
- Minimum 1 an d'experience en Front Office (niveau junior)

Responsabilites principales

Accueillir chaleureusement les clients en respectant les standards de la marque Assurer un check-in / check-out efficace dans les delais standards Preparer les factures et gerer les paiements avec precision Gerer les walk-ins et optimiser l'attribution des chambres Maximiser les opportunites de revenus via l'upselling Coordonner avec les autres departements pour un suivi optimal Gerer les reclamations clients avec professionnalisme Contribuer a la strategie globale de l'hotel et a l'amelioration continue

Qualifications & Competences

Experience confirmee en tant que Receptionniste (hotellerie souhaitee) Maitrise de Microsoft Windows et applications similaires Diplome universitaire dans un domaine lie : un atout Bonnes competences linguistiques Excellentes aptitudes en communication, organisation et resolution de problemes Capacite a travailler efficacement en equipe Sens du service client

Avantages

Possibilite d'evolution au sein d'une marque hoteliere internationale Salaire et avantages competitifs

HOTEL Front Office Receptionist

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Location:

Marrakesh

Department:

Hotel Front Office

Salary:

Starting from 4,500 MAD based on experience

About the Role

A hotel chain based in Casablanca, is looking for a

Receptionist

. You'll be facing guests, ensuring high quality standards, welcoming.

APPLY ONLY IF you have:

-

Good level of English, Arabic & French

-

At least 1 yr. Junior Front Office experience

Key Responsibilities

Welcome guests warmly while adhering to the hotel's brand standards Ensure efficient guest check-in and check-out within the average stay time Prepare invoices and manage payments accurately Handle walk-in reservations and optimize room allocation Maximize revenue opportunities through effective upselling Coordinate with all departments to ensure smooth guest follow-up Respond to and manage guest complaints with professionalism and empathy Support the hotel's overall strategy and contribute to continuous improvement

Qualifications & Skills

Previous experience as a

Receptionist

(hospitality experience preferred) Proficiency in

Microsoft Windows

and related applications; A

university degree

in a related field is an EXTRA asset Good language skills Excellent

communication

,

organizational

, and

problem-solving

skills Strong ability to

work effectively in a team

environment Customer-focused

Benefits

Opportunity to grow your career within an international hospitality brand Competitive salary and benefits package
Job Types: Full-time, Permanent, Temporary, Contract
Contract length: 24 months

Pay: 4,500.00DH - 5,500.00DH per month