Job Description

Job Number 22192832
Job Category Golf, Fitness, & Entertainment
Location The Ritz-Carlton Ras Al Khaimah Al Wadi Desert, Al Mazraa, Wadi Khadija., Ras Al Khaimah, United Arab Emirates, United Arab Emirates
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management

JOB SUMMARY

Equine manager is accountable for maintaining the overall health and happiness of horses. Must have experience with horses and must be BHS certified.

Equine manager is responsible for ensuring the overall wellbeing of horses in a variety of situations, such as boarding, training and transport. Equine manager may turn horses out to exercise and check bedding materials for pests. They continually observe horse behavior, since the behavior of the horse may indicate health problems.

Equine manager make certain that the horses' health, nutrition and medical treatments are up to date. Additionally, equine managers are commonly responsible for the business side of the occupation. Equine assistant manages facilities, schedules the personnel and takes care of marketing and budgets.

CANDIDATE PROFILE

Stables and Arena Responsibilities

• Provide advice to individuals on the correct method of riding.
• Assess individual's current level of knowledge, etc. to develop personalized training programs and provide riding counseling.
• Make sure guests sign in upon entering the Stables.
• Develops and implements specific exercise routines
• Develops supplement schedules
• Under saddle work
• Ground work
• Training in general manners
• Calls veterinary doctor in case of emergencies.
• Schedules the Vet and Farrier for timely visits.

Stables Equipment and Supplies

• Clean and maintain equipment and supplies.

Recreation Communication and Coordination

• Provides information to guests about available recreation facilities, activities, riding lessons, and equipment.
• Promote a fun and relaxing atmosphere for guests in all recreational activities and areas by expressing an upbeat and enthusiastic attitude.

Recreation Facilities Safety

• Observe activity in the recreational facility and respond appropriately/in accordance with local operating procedure in the event of an emergency.
• Provide assistance to injured guests until the arrival of emergency medical services.
• Complete any certifications/training required by law or manufacturer to instruct guests/clients on the use of equipment.

Guest Relations

• Welcomes and acknowledges each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
• Thank guests with genuine appreciation and provide a fond farewell.
• Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones).
• Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
• Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process to resolve issues, delight, and build trust.

• Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
• Address guests' service needs in a professional, positive, and timely manner.
• Assist other employees to ensure proper coverage and prompt guest service.

Communication

• Speak to guests and co-workers using clear, appropriate and professional language.
• Talk with and listen to other employees to effectively exchange information.

Working with Others

• Develop and maintain positive and productive working relationships with other employees and departments.
• Partner with and assist others to promote an environment of teamwork and achieve common goals.
• Support all co-workers and treat them with dignity and respect.

Quality Assurance/Quality Improvement

• Comply with quality assurance expectations and standards.

Physical Tasks

• Read and visually verify information in a variety of formats (e.g., small print).
• Visually inspect tools, equipment, or machines (e.g., to identify defects).
• Stand, sit, or walk for an extended period of time or for an entire work shift.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance.
• Move at a speed that is required to respond to work situations (e.g., run, walk, jog).
• Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
• Move through narrow, confined, or elevated spaces.
• Move over sloping, uneven, or slippery surfaces.
• Move up and down stairs and/or service ramps.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.

Safety

• Follow company and department safety and security policies and procedures to promote a clean and safe environment.
• Report work related accidents, or other injuries immediately upon occurrence to supervisor/manager.
• Maintain awareness of unsafe work procedures or conditions and/or report them to management/Loss Prevention personnel.
• Follow policies and procedures for the safe operation and storage of tools, equipment, and machines.
• Complete appropriate safety training and certifications to perform work tasks.
• Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).
• Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury.
• Maintain awareness of suspicious activity and report any suspicious activity to a manager/supervisor.

Policies and Procedures

• Follow company and department policies and procedures.
• Protect the privacy and security of guests and coworkers.
• Maintain confidentiality of proprietary materials and information.
• Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
• Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
• Perform other reasonable job duties as requested.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.