Job Number 24001881
Job Category Sales & Marketing
Location The Ritz-Carlton Ras Al Khaimah Al Hamra Beach, P.O Box 4558, Vienna Street, Ras Al Khaimah, United Arab Emirates, United Arab Emirates VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management

JOB SUMMARY

The Senior Sales Manager must have a high degree of Wholesale experience with a focus on the Russian, CIS and E. European markets, with a fluency in Russian. Responsible for proactively soliciting and managing FIT and group / catering related opportunities with significant revenue potential in all areas of the world. Manages FIT & group / catering opportunities not handled by the proactive Groups Sales Manager or Conference and Catering Manager. Actively up-sells each business opportunity to maximize revenue opportunity across each resort and positions for cross sell opportunities in all interactions. Achieves personal and team related KPI\xe2\x80\x99s related to revenue, STR, and other goals as set per the annual LPA process. Ensures business is turned over properly and in a timely fashion for proper service delivery as per Marriott International standards at a minimum. Responsible for driving customer / guest loyalty by delivering service excellence throughout each customer / guest experience. Provides service to customers in order to grow the account(s) on behalf of the resort and company.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 2 years experience in the sales and marketing, guest services, front desk, or related professional area.

OR

• 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required.

CORE WORK ACTIVITIES

Understanding Market Opportunities & Driving Revenue

• Targets FIT accounts, markets, or segments with heavy emphasis on proactive solicitation and account saturation.

• Targets group/catering accounts, markets, or segments with heavy emphasis on proactive solicitation and account saturation.

• Partners with group/catering counterpart to effectively manage the business opportunity.

• Handles all group / catering opportunities for the resorts.

• Identifies, qualifies and solicits new FIT and group / catering business to achieve personal and each property\xe2\x80\x99s revenue goals.

• Focuses efforts on FIT and group / catering accounts with significant potential sales revenue.

• Develops effective FIT and group / catering sales plans and actions.

• Designs, develops and sells creative catered events and happenings in the resort.

• Designs, develops and sells creative Adventure Center, Equestrian Centre and Spa & Wellness events and happenings in the resort. This is especially so in The Ritz-Carlton Spa at The Ritz-Carlton Ras Al Khaimah, Al Wadi Desert.

• Maximizes revenue by upselling packages and creative resort offerings and food & beverage.

• Understands the overall market - competitors\xe2\x80\x99 strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.

• Closes the best opportunities for each property based on market conditions and individual property needs.

• Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.

• Assists other segments and drives coverage in times of need or as required and offered by the market to exceed results and steal share (STR).

Providing Exceptional Customer Service

• Handles complex business with significant revenue potential as well as significant customer expectations.

• Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.

• Develops relationships within community to strengthen and expand customer base for group/catering sales opportunities.

• Supports brand\xe2\x80\x99s Service and Relationship Strategy, driving customer loyalty by delivering service excellence throughout each customer experience.

• Provides excellent customer service in order to grow share of the account.

• Executes brand\xe2\x80\x99s Customer Service Standards and property\xe2\x80\x99s Brand Standards.

• Executes and supports the business Customer Service Standards and property\xe2\x80\x99s Brand Standards.

• Participates in and practices daily service basics of the brand.

• Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.

• Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the property and brand.

• Gains understanding of the property\xe2\x80\x99s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.

Building Successful Relationships

• Works collaboratively with off-property sales channels (e.g., Event BookingCenter, Market Sales, Strategic Accounts) to ensure sales efforts are coordinated, complementary and not duplicative.

• Manages and develops relationships with key internal and external stakeholders.

• Uses sales resources and trainings as support tools.

• Keeps DOSM updated on all market changes and updates on a day to day basis, this is also so for other leaders (as required).

Additional Responsibilities

• Utilizes intranet for resources and information.

• Conducts site inspections.

• Creates contracts as required.

• Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).

• Adheres to the support of the department in cross functional activities e.g. lateral service, assistance to requests for additional on resort engagements etc.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world\xe2\x80\x99s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

Your role will be to ensure that the \xe2\x80\x9cGold Standards\xe2\x80\x9d of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
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