Job Description

Job Purpose:

A Quality Controller is responsible for ensuring the highest standards of repair quality, compliance with OEM guidelines, and customer satisfaction through rigorous inspection, documentation, and process audits. This position acts as a key link between workshop operations, technical teams, and customer service to maintain first-time fix rates and prevent repeat repairs.

Operational Responsibilities

Check repair work performed by technicians to ensure the quality meet the standards of performance to avoid job "comebacks" and achieve customer satisfaction. Check the quality of the Job card (WIP) technical write up. Confirm the integrity of work performed by the technician during inspection and road test and note any other operating or safety-related deficiencies of vehicle that need additional work. Complete QC reports accurately and completely for each vehicle inspected and tested. Recommend rework of original job(s), additional work requirements, or sign-off to release the vehicle to the customer Prepare repeated failure report for management review and measurement of quality increases / decreases at the workshop level Coordinate closely with the Team Leaders to perform work in accordance with delivery priorities Assist the Reception team when required by diagnosing complex vehicle issues, engaging with customers, and conducting joint road tests if necessary. Make sure Team Leaders and managers are aware of recurring work defects by individual technicians or the workshop in general in order that required training be scheduled to overcome weaknesses in technician's work. Conduct post-repair quality checks and pre-delivery inspections on all applicable vehicles before handing over to customers. Verify that all repair and service work has been performed according to Original Equipment Manufacturer (OEM) standards. Check for proper installation, calibration, and functioning of mechanical, electrical, and body components. Ensure cleanliness and presentation of the vehicle before release.

Road Testing

Perform Road tests when necessary to confirm the resolution of customer complaints. Identify abnormal noises, vibrations, performance issues, or safety concerns. Document findings and communicate them to the workshop supervisor or team leader. Check repair work performed by technicians to ensure the quality meet the standards of performance to avoid job "comebacks" and achieve customer satisfaction

Documentation & Reporting

Review job cards, technician notes, and repair instructions for accuracy and completeness. Complete QC checklists and maintain accurate inspection records. Report any repeated defects, workmanship issues, or process deviations to management. Support warranty teams by ensuring accurate documentation for warranty repairs.

Process Audit & Compliance

Ensure repairs adhere to OEM technical procedures and safety standards. Conduct random audits of completed jobs to assess workshop performance. Support internal audits, brand audits, and after-sales quality evaluations. Adhere to Governmental and company Health and Safety polices and regulations to prevent accidents and ensure working in a safe environment Comply with all company policies and procedures including manufacturer policy and procedures, security, health, safety, quality, and environmental policies etc. Provide recommendations and work with the workshop management to reduce nonvalue added work, enhance working culture/environment, and improve profitability.

Customer Support

Assist service advisors in explaining technical findings to customers when required. Support customer satisfaction programs by preventing repeat repairs and ensuring first-time fix rate.

Qualifications & Skills required:

Diploma or bachelor's degree in automotive engineering or related field 3-5 years of experience in automotive service, quality inspection, or workshop operations Strong technical knowledge of mechanical, electrical, diagnostic, and body repair processes Experience in dealership after-sales operations preferred
Job Type: Full-time