Provide timely support to QA team in executing all the activities of quality assurance department including implementation of IMS, business excellence initiatives and administrative issues.

Job Outline:

- Compliance Management System:
Support QAC in executing Risk Assessment and aspect/impact analysis of all the activities at DNAO. Provide support in keeping IMS documentation, including manuals, management system procedures, SOPs, WI etc, up to date at all locations. Carry out analysis of departments? quality, environment, health & safety and financial KPI for management review meetings.

- Auditing:
Prepare the audit and review schedules. Take part in audits as team member. Coordinate with all QAS for collating audit results, recording nonconformities, following-up on corrective actions and analysis of result in Q-pulse. Provide logistic and administrative support during the process. Liaise with line department for preparation and implementation of action plan. Ensure audit findings are properly addressed.

- Customer Relationship Management:
Manage and administer Customer Feedback and Response system by using DNCRM module. Regularly audit the process to ensure that all complaints are addressed in a timely manner. Conduct trainings on DNCRM process. Provide support, when needed, in coordinating customer audits.

- Training Support:
Prepare annual training plan in consultation with QAM and organize trainings accordingly. Update training records in Oracle Learning Management (OLM) system of all the trainings conducted by QA department.

- Dubai Quality Award:
Facilitate line departments in gathering results required by DQA criteria. Plan and conduct awareness training, maintain relevant documents and records. Collate information in an organized manner for preparing DQA submission document.

- Perception Measurement:
Organizes all the elements of the survey, encourages staff, airlines and other concerned to complete and return questionnaires and provides advice required in filling out forms, etc. Keep all relevant records in soft and/or hard copies as necessary.

- Improvement projects:
Work under directives of QAM/QAS prepare project plan, maintain relevant records and documents. Assist the Project Manager and Superintendent, where applicable, in the day to day duties of a project\'s administration. Maintain accurate and up-to-date logs, track responses and advise the Project Manager. Perform additional assignments and responsibilities as assumed or requested by supervision.

- Corporate Social Responsibility:
Prepare annual events calendar in consultation with QAS and MQA/QAM. Liaise with external organizations like EEG, Dubai Municipality etc if need bes for the preparation of the same. Ensure all relevant records for CSR activities in soft and hard copies as necessary.

- Applications Administration (Q Pulse/SharePoint etc):
Provide administrative support and/or work as administrator for various applications like Q Pulse, SharePoint and Oracle Learning Management application. Maintains and update the SharePoint homepage for Quality Assurance department and DNAO

- Administrative Support:
Provide day to day administrative support as the need arises in terms of IT, staff attendance/absenteeism, office maintenance and other related issues. Coordinate nomination for quality related conferences/seminars/workshops like Ideas Arabia conference, International Quality Congress etc.

- Experience:

Quality Assurance : 3+ Years
Vocational or Diploma (12+2 or equivalent) :
- Knowledge:

In a business, engineering or scientific discipline
Experience in a similar sized international airline, ground handling company, aviation services business or other large services sector organization.
Basic awareness of a TQM based environment.
Good understanding of the ISO 9001:2000 Quality Management Systems and quality tools.
Relevant knowledge of training, course development.

Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. You can find out more information about our employee benefits in the Working Here section of our website www.emirates.com/careers. Further information on what\xe2\x80\x99s it like to live and work in our cosmopolitan home city, can be found in the Dubai Lifestyle section.

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