Quality Assurance Officer

Dubai, United Arab Emirates

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Job Description

Company Description
Arabian Ethicals was established in 1977 to service the pharmaceutical industry as an agent for the management, storage, and distribution of manufacturers\xe2\x80\x99 brands to both the private and governmental sectors. Today, Arabian Ethicals has grown into one of the leading healthcare distributors in UAE, distributing 50 brands across its pharmaceutical core business, animal health, and consumer division.

The job holder is responsible to work with quality managers to help establish quality control mechanisms, identify risks, and define relevant risks mitigation strategies. She/he also develops and implements project standards and frameworks to ensure that its objectives are met and ensure compliance and strict adherence to the ISO Quality Manual. Monitor and execute SOPs for Warehouse Operations

Ensure all SOPs are strictly adhered to in the Warehouse Operations.
Report observed errors in delivery (delays, returns, double orders, wrong orders, batch/expiry differences).
Conduct at least 2 pharma agency stock check/month; report results vis-\xc3\xa0-vis expiries, lot details vs. qty. in system.
Ensure compliance with Corporate Health, Safety & Environment (HSE) standards.
Reduce the returned orders with relevant errors to 50% vs. 2016 reported figures by continuously conduction daily audit reports.
Ensure compliance to the corporate Policies, Procedures and SOPs.

Investigation of Customer Complaints along with stock investigation

Investigate customer complaints & deficiency report and prepare a report specifying the root cause.
Update customer complaint report and submit it to the QA Manager.
Identify and suggest corrective steps on any deficiency caused by improper storage methods, extended periods of storage etc.
Facilitate internal/external auditors with any relevant documentation, reports etc.
Enhance overall customer satisfaction is at 85%.

Review of ISO Manual

Periodic review of AEC ISO Quality Manual in coordination with Corp ISO Specialist.
Ensure compliance and strict adherence to the ISO Quality Manual.
Prepare and submit regular reports on Quality and systems for Management review.
Suggest necessary amendments to the Corporate ISO specialist to be incorporated in the Quality Manual.
Review & complete GSDP questionnaire as per ISO Standards and guidelines, requested by the principal companies.
Ensure compliance and strict adherence to the ISO Quality Manual.
Timely revise and update all SOP\xe2\x80\x99s and ensure on time ISO 9001:2015 training certification.

Qualifications
Bachelor\xe2\x80\x99s degree in science from a recognised University or Institution.
Additional Information
Skills & Professional Requirements:

Exposure to ISO standards and ISO training and certification.

Experience Requirements:

3-5 years of relevant experience in the regulated pharmaceutical industry, specifically including Quality Assurance, and Quality Control.

Attributes and Behaviours:

Emotional resilience and an ability to work under pressure with a "can do attitude".
Ability to multitask and manage time effectively.
Effective communicator with the ability to build strong working relationships.
The ability to provide constructive feedback for issues affecting Quality.
Keen to learn and share knowledge with the whole team.
A team player with the ability to work unsupervised.
Understands the needs of the customers and responds accordingly to deliver excellent customer service.