Quality Assurance Officer
Abu Dhabi, United Arab Emirates
Job Description
- Ensures quality assurance policies and procedures are met by grading multiple calls and reviewing daily quality reports.
- Interpret, build upon, and comply with company quality assurance standards
- Logs and tracks all findings from monitored calls to analyze potential trends that may develop.
- Monitoring of the quality-relevant KPIs and preparation of the monthly report.
- Working with operating staff to continue procedures, standards and systems.
- Monitoring performance.
- Carefully maintain complaint and nonconformance processing through records and tracking systems, including root cause and corrective actions.
- Analytical, problem-solving, and decision-making skills.
- Bilingual in English and Arabic are preferred.
- Previous real estate experience will be a plus.
- Good knowledge of MS office applications.
Green Al Hosn app Ability to commute/relocate:
- Abu Dhabi: Reliably commute or planning to relocate before starting work (Required)
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Job Detail
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Job IdJD1440382
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationAbu Dhabi, United Arab Emirates
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EducationNot mentioned