Job Description

Job title
Quality Assurance and Standard Manager
Ref #
250000GW
Location
Qatar - Doha
Job family
Cargo & Airport Operations
Closing date: 11-Aug-2025

About the role:

The position will be accountable for ensuring that all operations are conducted safely, efficiently, in compliance with the regulations, and that all services, contracts, procedures and activities meet the optimum quality and standards. The position will be responsible for monitoring the development, implementation, and performance of the standard operating procedures (SOPs), the operational plans and contracts, and the service level agreements (SLA). The role is also responsible for monitoring the airport ratings and customers feedback, conducting operational audits and checks, translating the results into management reports, and proposing improvement initiatives based the findings.

Key responsibilities

Accountable for the

planning

activities based on the business needs, practices and market conditions to ensure readiness for the day of operations. Responsible for developing, reviewing and monitoring the implementation of Standard Operating Procedures, Operational Plans, and Contracts' Service Level Agreements for terminal operations, to ensure that all information is up-to-date, well documented and in alignment with the involved teams and stakeholders. Responsible for the optimization and improvement of the terminal operations processes with the objectives of proactively enhancing the operational efficiency and the overall customers experience, identifying and mitigating the risks, and contributing to the company's cost saving and revenue generation. Accountable for ensuring the compliance with the country and the industry standard, regulatory requirements, policies, procedures, and responsible for the effective communication of any related updates or changes. Accountable for the development of strategies to analyze the daily terminal operations reports, and translate them to management reports for management update and feedback. Accountable to develop scope of service documents to support tender process and technical tender evaluations. Accountable for reviewing and monitoring the of service contracts including weekly / monthly / quarterly performance review, in order to ensure their effective implementation and management. Accountable for analyzing activities of the teams, stakeholders and contractors based on the defined terminal operations Key Performance Indicators and Service Level Agreements in order to evaluate their performance and implement improvements where applicable. Responsible for the liaison and coordination with senior management, government bodies, key stakeholders and third-party service providers with the aim to ensure full alignment and coordination.

Qualifications

About you:

Bachelor's Degree or Equivalent with minimum 6 years of job-related experience. Experience in aviation or airport operations. Experience in managing a team.

About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We've grown fast, broken records and set trends that others follow. We don't slow down by the fear of failure. Instead, we dare to achieve what's never been done before.



So whether you're creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

https://aa115.taleo.net/careersection/QA_External_CS/jobapply.ftl?lang=en&job=250000GW