Job Title: Quality Assurance and Sales Officer Department: BSB Elements (Academies) Reports to: Head of Business Development Closing date: 30th April 2023 \xe2\x80\x93 3.00 pm Bahrain time (GMT +03.00 hours). Early applications are encouraged and the School reserves the right to appoint before the closing date. Other: Applications should be in English Job Type: Full-time The British School of Bahrain https://britishschoolbahrain.com/about-us/prospectus We are BSB, a school with roots in the historic and culturally rich country of Bahrain, which is now growing within the global community. Join us on this journey. The British School of Bahrain is committed to providing a high-quality, international education for students in the Kingdom of Bahrain. We are a selective, coeducational, independent Nursery-through-Year 13 school. Our curriculum is based on the National Curriculum for England and Wales, with some adaptations to the local context and offers IGCSE and A-Level/BTEC examinations. While the language of academic instruction is English, we are a truly international school, and our pupils and staff come from over 82 different nationalities. The school has 2900 students on roll aged 3-18, it has a warm feel to it, and there is a sense of fun. Most importantly, our students are a joy to teach. BSB is a member of the Inspired global group of schools, which aspires to the highest standards in private education. Integrating innovative, challenging and enriching programmes in the academic curriculum, performing arts and sport is central to the Inspired approach. Judged as \xe2\x80\x98Outstanding\xe2\x80\x99 in both our most recent BSO and BQA inspections, we have high expectations of our students throughout their educational journey. Our aim is to provide our graduating students with a passport to the best universities, colleges and careers around the world.
Job Overview The Elements Quality Assurance and Sales Officer will report directly to the Head of Business Development. The roles and responsibilities are focused on Sales, Programme Development and Quality Assurance. The EQA and Sales Officer will be focused on increasing sales in Elements by BSB, curating innovative and quality programmes in Elements by BSB to help in increasing sales and ensuring that the delivery of the programmes is to the highest standards.
Main Role As the first contact person to the school, the EQA and Sales Officer ensures positive customer satisfaction during all interactions with existing and potential parents, visitors, staff, and students. Sales

• Building and maintaining long-term relations with customers
• Assisting in the development and implementation of sales targets
• Conducting sales activities (calls, emails, blogs, trial classes, competitions, invitationals, exhibitions, recitals, open days)
• Addressing any customer queries and guiding them with their purchasing decisions
• Lead tracking (conversion, analysis and action plans)
• Developing effective sales strategies
• Maintaining an accurate and detailed record of all sales
• Preparing and presenting sales reports to the higher management
• Collecting payments and issuing receipts
• Collaborating with the Marketing department to develop various promotional activities
• Making cold calls to attract potential customers
• Prepare coaches\xe2\x80\x99 payroll

Programme Development

• Creating the calendar and schedule of programmes for the year
• Researching current market trends and making a note of customer requirements
• Reviewing competitor product offerings
• Developing end-of-term and midterm camps and one-off programmes
• Third-party outsourcing

Quality Assurance

• Scheduling of programmes (facility use, coach schedules)
• Coordinates with coaches (documents, schedules, payroll)
• Conduct surveys with parents
• Conduct surveys for programme development
• Quality check delivery of classes (facility set-up and cleanliness, coaches\xe2\x80\x99 interactions with children, overall happiness in the class, collaterals, equipment, materials)
• Diverting customer requests and complaints to the relevant programme coaches, departments or to management
• Maintain health and safety during programmes and after-school rentals
• Create reports documenting errors and issues to fixing
• Work closely with the Heads of Departments to improve existing products

Skills and Competencies

• Complete knowledge of various sales techniques and developments in the sales industry
• Holding an impressive track record of achieving sales targets
• Excellent communication and presentation skills
• Strong analytical and problem-solving skills
• Good time management and organisational skills
• Highly motivated and detail-oriented individual
• Ability to conduct in-depth research
• Ability to offer excellent customer service
• Excellent communicator both verbally and written in English and Arabic

Qualifications & Experience

• Bachelor\xe2\x80\x99s degree in Sales, Marketing, Business Administration, or a related field
• Minimum 2 years of work experience as a Sales Officer, Sales Lead, Senior Sales Representative or a similar position in the Sales department

APPLICATION PROCESS The British School of Bahrain is committed to safeguarding and promoting the welfare of children. Applicants will undergo rigorous child protection screening including required safeguarding checks. The application form will be automatically directed to the BSB Human Resources Department. You can send your cover letter, credentials, passport copy and police clearance via BSB HR\xe2\x80\x99s email address hr@thebsbh.com as soon as possible. We do not accept Curriculum Vitae or Resumes. All applications will be acknowledged via email. We request references for all candidates that we invite to interview. Please refer to the attached for further details. Please visit our school website: https://www.britishschoolbahrain.com/ Check this out:
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