Quality And Compliance Officer
Dubai, United Arab Emirates
Job Description
About us: At Maharat Learning Center we support children and young adults with Specific Learning Difficulties including Dyslexia, Dyscalculia, Attention Deficit Hyperactivity Disorder (ADHD) and Autism Spectrum Disorders (ASD), as well as other cognitive disorders, developmental delays and learning difficulties that may be affecting their academic performance, and promote their inclusion in to the broader community. Our programs are individualized and our teaching style utilizes Assistive Technology, Augmentative Alternative Communication, ABA teaching techniques, online resources, virtual reality, robotics and other innovative technology to teach children and young adults the academic, social and life skills they need to succeed in school, college and life. Key Responsibilities:
- Assists Management with the coordination of the day to day oversight of office operations and departments, and ensures that these departments are operating according to standards, policies and procedures relating to customer care, quality management, and health and safety.
- Responsible for ensuring the highest level of quality and satisfaction of clients with services and staff.
- Responsible for the daily supervision of administrative personnel in all administrative assignments to include the Client Services Department, Housekeeping, Health and Safety, Marketing/PR, and Maintenance and Inventory of Therapy Rooms.
- Coordinates and assists in the development of standard operating procedures for all staff, prepares and/or maintains computer programs for the compiling and statistical analysis of quality assurance data; writes and updates the Centers\xe2\x80\x99 QA/QC manual.
- Conducts all QA system audits of QA performance as directed by the Directing Manager.
- Monitors and maintains the Center\xe2\x80\x99s QA system; develops, maintains, and reviews quality control charts.
- Assists management in solidifying and strengthening the center brand to the public.
- Assists with the drafting, editing and review of all administrative documents and communications for the company.
- Routinely revises administrative and client forms and documentation to determine the updates and assess the flow of the organization.
- Assists in drafting new policies and procedures and reviews existing organizational policies to update as necessary.
- Ensures communication of policies and procedures with clients.
- Ensures that customer complaints are tracked for all departments and provides a presentation and quarterly report on complaints across all departments.
- Takes ownership and responsibility for successful handling and resolution of established client\xe2\x80\x99s complaints.
- Conducts client satisfaction surveys and prepares relevant feedback via reports and presentations.
- Conducts, follows up, and ensures that client exit interviews are received, analyzed, and documented quarterly.
- Communicates professionally and liaises verbally and in writing between clients, consultants, visitors, service providers, enquirers, and relevant staff, as needed.
- Participates and coordinates with the management team on Health & Safety, Quality Improvement and Risk Management and serve on the respective committees as required.
- Assists with managing, organizing, and participating in all educational and training workshops organized by the company.
- Participates in and coordinates all aspects of the center\'s functions which include but are not limited to the following activities:
- Infection control audits
- Medical record audits
- HSE inspections
- Risk management
- Risk assessment
- Incident reporting
- Patient satisfaction surveys
- Patient and visitor complaints
- Reports from accrediting and certifying organizations (CPQ)
- Bachelor\'s degree in finance, business management, or a related field.
- 3 \xe2\x80\x93 5 years\' proven experience in a compliance officer role.
- Understanding and knowledge of legal requirements and procedures.
- Strong analytical, organizational, and creative thinking skills.
- Excellent communication, interpersonal, and customer service skills.
- Have excellent interpersonal skills.
- Have good spoken and written communication skills.
- Have excellent organizational skills and attention to detail.
- Be able to analyze information and use logic to address work-related issues
- Be patient and approachable.
- Be able to stay calm in difficult situations.
- Have the ability to manage sensitive and confidential data and situations with professionalism and diplomacy.
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Job Detail
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Job IdJD1493048
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, United Arab Emirates
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EducationNot mentioned