Job Description

Job title
Qatar Duty Free - Manpower & Payroll Assistant
Ref #
227921
Location
Qatar - Doha
Job family
Customer Service
Closing date: 02-Nov-2025

About the role

The Manpower and Payroll Assistant is responsible for trouble shooting and arrive at a solution of payroll related activities. Handling daily operations for the administration of roster of Retail Operations staff; and respond to all queries raised by staff and Managers with relation to payroll in a timely manner, adhering to the general and pay policies, procedures and programs by providing timely and efficient service to employees, that will have effect on salaries. Coordinate and initiate new requirement and assist in implementation of new changes closely liaising with IT and related users.

Accountabilities include, but are not limited to:

Carry out all payroll related activities, follow all eTAS/Payroll guidelines, actively follow up with employees and line managers ensuring documents submitted to HR are accurate, and in a timely manner: Review Retail roster by ensuring the compliance with QR attendance policy. Upload duty roster in eTAS (Electronic Time and Attendance System) for all employees, ensuring all rosters are uploaded timely, and any changes made on employee schedule are updated in the system on time to avoid any discrepancies and ensuring system accuracy. Consolidate all overtime or Lieu off request for all Retail employees; provide guidance to line manager and employee on the policies and procedure to ensure the form are completed on time and to obtain necessary approval prior to submission. Prepare monthly Absent Report, perform spot check on the absent days against attendance report, clock in/out details, medical certificate, ensuring all discrepancies are addressed to HR/IT for necessary correction prior to submission. Prepare and share monthly late coming and early departure summary report with all HODs for their attention, highlight any trends and possible recommendations for their consideration to improve employee time keeping performance. Coordinate the process between employees, HR and line managers for any vacation extension requests, keep track of all request, actively following up with staff on the progress and update relevant stakeholders for action and ensure all formalities are completed according to the company procedures. Report and document all staff absence (sickness or other unauthorized leave) internally, ensure all support available are offered to the staff and all parties are informed, addressing any concerns observed to line manager for attention and necessary actions. If new T&A process is implemented, promote awareness of the process to all Retail employees to ensure all are working towards the same direction (e.g. notice board, emails, and briefings). Coordinate and monitor Retail employees' duty travel requests, special events and training attendance where there is no T&A machines. Assist the Manpower Analyst to calculate commission and incentive (general shift commission, car draw and excess baggage incentive). Perform other department duties related to his/her position as directed b the Head of the Department.

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You'll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge.

Qualifications

About you

The successful candidate will have the following:

Bachelor's Degree or Equivalent Minimum of 1 year of job-related experience Database administration experience

Job Specific Skills:

Client focused and business aware, with interaction to senior management level. Computer literate with a thorough knowledge of Microsoft Word, Excel, PowerPoint, Access and Oracle. Excellent written and verbal communication skills. Excellent computer skills, including Microsoft Word, Excel and PowerPoint. Strong interpersonal and team working skills. Demonstrable planning skills and strong attention to detail. High level of sensitivity and professionalism. Self-starter, having the ability to work independently with minimal instructions. Proven ability to work under pressure to defined timescales.

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We've grown fast, broken records and set trends that others follow. We don't slow down by the fear of failure. Instead, we dare to achieve what's never been done before. So whether you're creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination.


Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community

About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We've grown fast, broken records and set trends that others follow. We don't slow down by the fear of failure. Instead, we dare to achieve what's never been done before.



So whether you're creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

https://aa115.taleo.net/careersection/QA_External_CS/jobapply.ftl?lang=en&job=227921