Careem is building the Everything App for the greater Middle East, making it easier than ever to move around, order food and groceries, manage payments, and more. Careem is led by a powerful purpose to simplify and improve the lives of people and build an awesome organisation that inspires. Since 2012, Careem has created earnings for over 2.5 million Captains, simplified the lives of over 50 million customers, and built a platform for the region\'s best talent to thrive and for entrepreneurs to scale their businesses. Careem operates in over 70 cities across 10 countries, from Morocco to Pakistan.

About the Team

The PSRT team consists of highly motivated individuals who share a passion for both safety and privacy. We will be looking for a knowledge of our products and services and an understanding of why privacy and safety are critical to our success.

About the Role

The Public Safety Response Team (PSRT) manages requests for user data from police, the judiciary and other government agencies around the globe. These often involve emergency circumstances which require an immediate response. Every request is unique and must be checked for legal compliance prior to commencing exhaustive research to identify the exact data requested.

We are seeking a highly-motivated, detail-oriented person with a strong work ethic to join our team of privacy and safety specialists processing requests for user data. The successful applicant will be able to demonstrate excellent judgment, prioritize effectively and work collaboratively while under pressure; communicating effectively with external and internal stakeholders.

What You\'ll Do

\xe2\x97\x8f Responding to requests from law enforcement and public health authorities.
\xe2\x97\x8f Protect the privacy of our users\' data through robust analysis of all requests against our stringent legal and ethical requirements.
\xe2\x97\x8f Identify, escalate and respond to emergencies promptly and effectively.
\xe2\x97\x8f Manage internal and external stakeholders through clear, concise and rational communication.
\xe2\x97\x8f Research and produce clear, accurate and concise responses to requests.
\xe2\x97\x8f Be flexible and prepared to cover weekend duties and public holidays as necessary.
\xe2\x97\x8f Contribute to process improvement of procedures, new features/products to reinforce data protections of our users.

What You\'ll Need

\xe2\x97\x8f Fluency in reading, writing and conversational Arabic and English.
\xe2\x97\x8f Confidence to interact with police and other government agents in a calm, professional manner within a high pressure and rapidly evolving environment.
\xe2\x97\x8f Able to work independently with impeccable judgment.
\xe2\x97\x8f Skilled in various computer systems, internet technology and software (PC, Mac, MS
Office, online research, etc.)

What we\'ll provide you

We offer colleagues the opportunity to drive impact in the region while they learn and grow. As a Careem colleague you will be able to:

• Work and learn from great minds by joining a community of inspiring colleagues.
• Put your passion to work in a purposeful organisation dedicated to creating impact in a region with a lot of untapped potential.
• Explore new opportunities to learn and grow every day.
• Enjoy the flexibility that comes with the trust of being an owner; work in a hybrid style with a mix of days at the office and at home, and remotely from any country in the world for 30 days a year with unlimited vacation days per year.
• Access to healthcare benefits and fitness reimbursements for health activities including: gym, health club and training classes.

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