Job Description

Collection portfolio of five operational hotels is renowned for its world-class service and cutting-edge amenities designed to ease guests into their stay. The First Collection at JVC opened in September 2021 and is the first branded and managed hotel under the group. , offers comfortable studios and one-bedroom apartments in the heart of the city The First collection of Business Bay opens in July. Bringing to the market a range of franchised properties, the group also manages and , which are franchises of the Wyndham Group. While Citadines Metro Central Dubai offers hotel apartments in a prime location and is a franchise of The Ascott Limited.

Collection restaurants offer exceptional and original dining experiences that focus on creating unique lifestyle-driven dining concepts with a strong emphasis on quality and affordability. The rapidly growing portfolio of restaurants, cafes and bars feature a dynamic mix of homegrown brands and recognised international franchises, including MasterChef, the TV Experience - the worldaEUR(TM)s first restaurant based on the global TV phenomenon. With an emphasis on social dining, this exciting restaurant portfolio is helping establish the collection of upscale and upper-midscale hotels among DubaiaEUR(TM)s hottest gastronomic and lifestyle destinations. With ambitious growth plans in the years ahead, Collection will be opening numerous upper scale hotels and a series of dining concepts throughout Dubai.

Nestled amid the alluring Dubai coastline, the latest addition to the flourishing Soluna Beach Club scene from The First Group offers a contemporary Mediterranean experience in the heart of The Palm Jumeirah. Catering to residents and hotel guests alike, this vibrant family-friendly oasis boasts endless sun-kissed beaches and glistening blue waters with a variety of chic lounging areas offering sweeping views across the iconic skyline. With three uniquely appointed restaurants Risen, a?NAS Mediterranean Restaurant and our Pool & Beach at Soluna Beach Club serving up an extensive menu of globally, Mediterranean inspired cuisine, guests will discover a stylish haven set against the backdrop of warm-hearted hospitality and sublime interiors.



To ensure that all guest and colleague areas are maintained to a high standard of maintenance and cleanliness, as assigned by the Housekeeping Management Team and in accordance with the Company policies, procedures and standards as laid out by the management to ensure maximum guest satisfaction.

KEY RESPONSIBILITIES

• Reports for duty punctually always wearing the correct uniform and name badge.
• Attends the morning/evening briefing at the beginning of the shift.
• Collects the section key against signature and room report from the housekeeping office and returns them at the end of the shift.
• Cleans assigned rooms thoroughly, making the necessary arrangement in guest rooms and replenishing linen and guest supplies.
• Tidy and arrange Guest belongings when cleaning Guest rooms and bathrooms to ensure compliance with the standards of the Hotel.
• Inspects all facilities, furniture and fixtures and reports any damage to the Supervisor for action and follow-up.
• Informs Order Taker / Floor Supervisor of any missing/broken items found in rooms.
• Attends to the guestaEUR(TM)s requests and queries courteously and promptly in the course of duty.
• Inform Valet Service to collect Guest clothes for laundry, dry cleaning or pressing to maintain Guest satisfaction.
• Operate in a safe and environmentally friendly way to protect guests and colleaguesaEUR(TM) health, safety and security as well as protect and conserve the environment.
• Does special general cleaning in guest rooms as per housekeeping daily, weekly, and monthly schedule and occupancy level.
• Cleans staircases, corridors, windows, and pantries on the assigned floors as and when requested.
• Cleans and stores all the equipment in proper place and keeps pantries well arranged.
• Pays particular attention to busy areas outside of section such as guest elevators inside and outside, ashtrays.
• Re-stocks the trolley & pantries for the next day.
• Keeps all housekeeping areas clean and tidy.
• Present and active in the training sessions provided by the hotel and department.
• Reports any maintenance issues immediately and do not release rooms with maintenance faults.
• Assist with preventative maintenance programmes.
• Does not allow anyone to enter in guest rooms except with the approval of the Supervisors.
• Reports any suspicious behaviour immediately.
• Reports damages or missing items.
• Does not give your master keys to any team member.
• Duties not limited in rooms only but also could be assigned in the Laundry/Runner.
• Duties not limited in Rooms but also could be assigned in Public area.

• At least two years experience as a Room attendant as hotel staff or casual staff is prefered.
• Have knowledge of Housekeeping operational procedures.
• Have the ability to work under pressure and in a fast-paced environment.
• Have the ability to communicate effectively with the team and deliver consistently.
• Ability to anticipate and focus attention on guest needs, being professional and welcoming.
• Excellent organizational skills and time management skills.