Job Description

Company Description

Raffles & Fairmont the Red Sea, positioned in the kingdom's groundbreaking Red Sea Project, will provide visitors access to two nature-focused resorts. With 361 rooms, 11 distinct dining concepts, including overwater restaurant with views of the Red Sea and the mangroves, and a Spa.

Raffles The Red Sea

will be a sanctuary of refined elegance and timeless luxury, nestled within Saudi Arabia's extraordinary Red Sea destination. Blending Raffles' legendary graciousness and personalized service with the natural beauty and sustainability ethos of Red Sea Global, the property offers a curated haven for the world's most discerning travelers.

Key Responsibilities

Public Area Cleanliness & Presentation:

Clean and maintain all public areas, including lobbies, lounges, corridors, elevators, restrooms, restaurants, meeting rooms, and other guest-accessible spaces. Ensure floors, surfaces, furnishings, fixtures, and decorative elements are immaculate and well-presented at all times. Monitor public areas continuously and address cleanliness or presentation issues proactively. Ensure amenities in public restrooms are fully stocked, fresh, and impeccably arranged.

Guest Interaction & Service Support:

Greet guests politely and professionally, offering assistance when appropriate while maintaining a discreet presence. Respond promptly and courteously to guest requests related to cleanliness or minor assistance. Coordinate with Housekeeping Supervisors to address urgent cleaning needs or special setups.

Standards, Safety & Compliance:

Uphold Raffles grooming, hygiene, and workplace conduct standards at all times. Follow approved cleaning procedures, chemical usage guidelines, and equipment handling protocols. Ensure compliance with health, safety, and environmental standards. Report any maintenance issues, damages, or safety hazards immediately to the appropriate department.

Operational Support:

Assist with special cleaning projects, deep cleaning, and event-related setups as assigned. Support Housekeeping and other departments during peak periods or special occasions. Handle lost and found items in accordance with hotel procedures.

Qualifications

Qualifications & Experience:

Previous experience in Housekeeping or Public Area cleaning within a luxury or five-star hotel environment is preferred but not mandatory. Basic training in cleaning techniques and equipment usage is an advantage.

Skills & Competencies:

Strong attention to detail and commitment to high standards of cleanliness. Ability to work independently and efficiently with minimal supervision. Basic communication skills and polite guest interaction. Time management and organizational skills. Physical stamina to perform cleaning tasks throughout the shift.

Personal Attributes:

Neat, well-groomed, and professional appearance. Discreet, respectful, and service-oriented attitude. Pride in maintaining a luxury environment. Flexible to work shifts, including weekends and holidays. Dependable, trustworthy, and team-oriented.

Additional Information

Understanding of Ultra-Luxury guest expectations and brand alignment. experience in project coordination, scheduling, and document control during pre-Opening stages. Experience in pre-Opening is a must. A proactive, anticipatory approach with a strong sense of ownership and accountability. * Impeccable grooming and personal presentation aligned with Luxury standards.