Hardship Level A (least hardship)

Family Type Family

Family Type Family

Residential location (if applicable)

Grade PR3

Staff Member / Affiliate Type Professional

Reason Regular
Regular Assignment

Remote work accepted No

Target Start Date 2023-03-24

Job Posting End Date April 20, 2023

Standard PSP IG Officer Organizational Setting and Work Relationships The United Nations High Commissioner for Refugees (UNHCR) is mandated to lead and coordinate international action to protect and assist refugees and other persons of concern. Private Sector Partnerships Service (PSP) sits within UNHCR\'s Division of External Relations (DER) and is responsible for mobilizing resources from the private sector for refugees. UNHCR have developed a $1 Billion Private Sector Fundraising Strategy 2018-2025. This strategy focuses on both Individual Giving and Private Sector Partnerships and identifies priority fundraising markets and regions. Individual Giving (IG) is targeted at the general public to secure the support of individuals through regular, unrestricted donations, cash appeals and legacies. The aim is to generate both monthly and one-time donations from individuals using various channels and methods including direct mail, face-to-face fundraising, telemarketing, digital fundraising, DRTV and emergency fundraising, with focus on strong donor loyalty and lifetime value. The purpose is to maximize the donor base from the individual giving (IG) for UNHCR, those with the ability to provide donations of between $1 to $10.000 per year to UNHCR. All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR\xc2\xbfs core values of professionalism, integrity and respect for diversity. Duties - Contribute to the overall development and implementation of the Private Sector fundraising programme. - Contribute to embedding digital transformation and supporter experience across all Individual Giving activity in line with the global strategy. - Effectively manage the donor acquisition programme through several channels, potentially including face-to-face fundraising using both outsourced and in-house methods, digital fundraising, cold direct mail, direct response television and printed media. - Effectively manage the donor retention and donor development programme through several channels including direct mail, email telemarketing and SMS. - Co-ordinate fundraising communications and donor acquisition activities during emergency fundraising situations as fast and as effectively as possible and maintain accurate emergency response procedures. - Contribute to the evolution of the Individual Giving fundraising programme by looking for opportunities to appropriately grow, diversify and utilise new technology. - Co-ordinate integrated fundraising projects across different departments. - Work closely with the major donor team to identify and migrate potential major donors. - Co-ordinate and/or manage relations with partners, media, contractors and suppliers for PSP programmes. - Co-ordinate and/or manage the PSP donor database ensuring that donor records are kept up to date. Produce ongoing analysis and monitor PSP campaign results. - Contribute to donor understanding through ongoing research and analysis, and to implementing segmentation strategies for `one to many\xc2\xbf marketing activities. - Monitor all key performance indicators and analysis to support and inform the Individual Giving strategy and its implantation. - Contribute to the development of National Growth Fund submissions for Individual Giving fundraising to secure funding to increase and develop the donor base. - Manage and/or oversee the Individual Giving budgets and complete quarterly reports including forecasts, and progress reports as required. - Keep abreast of UNHCR\xc2\xbfs work globally and communicate relevant information to existing and prospective audiences. - Perform other related duties that may be required. Minimum Qualifications Education & Professional Work Experience Years of Experience / Degree Level For P3/NOC - 6 years relevant experience with Undergraduate degree; or 5 years relevant experience with Graduate degree; or 4 years relevant experience with Doctorate degree Field(s) of Education Business administration, Marketing Political or Social Sciences or other relevant field. (Field(s) of Education marked with an asterisk* are essential) Certificates and/or Licenses Qualifications in fundraising, marketing. (Certificates and Licenses marked with an asterisk* are essential) Relevant Job Experience Essential - Minimum of one year of professional experience in Private Sector Fundraising and in particular Individual Giving. - Expertise and up-to-date knowledge of donor acquisition channels (Face-to-Face, Digital, Mail and DRTV desirable), donor retention and donor development methods. - Proven project management skills for integrated fundraising or communications campaigns. - Proven ability to meet fundraising targets. - Experience in relationship management with Suppliers and Supporters. - Proficiency in, and experience working with Microsoft Office. - Proven ability to deal with multiple tasks/projects. Desirable - Knowledge of the United Nations and working within the United Nations. - Experience emergency fundraising, monthly giving, middle level giving and legacy marketing. - Analytical and creative thinking ability. Functional Skills CO-Cross-cultural communication CO-Drafting and Documentation PS-Digital fundraising PS-Direct Marketing and Direct Response Fundraising PS-Fundraising-face to face, mass appeal, digital, emergency, DRTV, etc. PS-Private sector fundraising and partnerships (Functional Skills marked with an asterisk* are essential) Language Requirements For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English. For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language. For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English. All UNHCR workforce members must individually and collectively, contribute towards a working environment where each person feels safe, and empowered to perform their duties. This includes by demonstrating no tolerance for sexual exploitation and abuse, harassment including sexual harassment, sexism, gender inequality, discrimination and abuse of power. As individuals and as managers, all must be proactive in preventing and responding to inappropriate conduct, support ongoing dialogue on these matters and speaking up and seeking guidance and support from relevant UNHCR resources when these issues arise. This is a Standard for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this and will be considered for the screening, shortlisting and selection of candidates.

Desired Candidate Profile Besides being passionate about digital marketing and fundraising, the ideal candidate needs to have excellent communication, project management, and leadership skills with a strong background in Fundraising. He/she is expected to have a proven expertise in managing digital acquisition programs with a track record in planning, resource allocation and optimization of a considerably big digital media buying budget. He/she is expected to manage PSP Mena\'s digital infrastructure as well as manage relationships with digital agencies. The candidate will also manage a team of technical/fundraising experts.
The ideal candidate is expected to strengthen the digital acquisition programme while meeting the yearly targets and setting a clear roadmap to grow IG and PPH income through digital initiatives.

The incumbent will report to the Senior IG PSP Officer in MENA and is required to work with a diverse portfolio of internal stakeholders.

Required languages (expected Overall ability is at least B2 level): Arabic

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Desired languages

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Operational context

Occupational Safety and Health Considerations:

Nature of Position:

The private sector partnerships (PSP) unit in MENA is looking to establish a regional function to oversee Digital Acquisition activities, and act as a liaison between the Individual Giving (IG) and Private Partnerships (PPH) teams when it comes to acquiring new donors through digital campaigns and hybrid forms of campaigns to grow PPH income. With Digital activity becoming a crucial factor for both IG and PPH fundraising functions, the creation of such capacity is crucial to expand the income growth and focus on advising, creating and delivering digital solutions and strategies for engaging with UNHCR\xe2\x80\x99s primary audiences such as individuals, foundations, corporates and even governmental entities. The role will also provide digital support to MENA markets as they implement such campaigns and solutions, including regional and local campaigns, and coordinate with a local and regional digital team to ensure plans, development, marketing and reporting requirements and standards are met.

The incumbent will report to the Senior IG PSP Officer in MENA and is required to work with a diverse portfolio of internal stakeholders.

Living and Working Conditions:

Additional Qualifications

Skills

Education

Certifications Fundraising - Other, Marketing - Other

Work Experience

Competencies Accountability, Analytical thinking, Client & results orientation, Commitment to continuous learning, Communication, Empowering & building trust, Innovation & creativity, Judgement & decision making, Managing performance, Managing resource, Organizational awareness, Planning & organizing, Teamwork & collaboration

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Compendium March 2023 Compendium - Part B

Additional Information

Functional clearance This position doesn\'t require a functional clearance

UNHCR