Make a difference every day
We are a multinational organisation with a global team of 50,000 colleagues. In the Middle East we operate in the Transport, Defence & Advisory sectors, delivering services in Asset Management, Customer Experience, Fire & Rescue and Air Navigation Services. We are innovators, committed to redesigning and improving public services\xe2\x80\xafto fulfil our purpose to impact a better future by "Bringing National Visions to Life".

Your Opportunity
We are looking for a Pseudo Pilot/Administrator responsible for the provision of acting as a pseudo pilot (simulator pilot) and the movement of aircraft and vehicles in the training simulator according to the student instructions during the simulator exercise.

The ideal candidate needs to demonstrable effective communication skills in a multi-cultural environment, be culturally aware of multi-cultural environment, able to liaise in a professional and persuasive manner with staff at all levels in the organisation, have the flexibility, excellent attention to detail, ability to identify key issues and manage an environment of regular change.

Serco Middle East has been operating in the Middle East in this sector for over 70 years. We use the latest technologies, data insights, a highly-trained workforce and an end-user centered approach to provide transport solutions to our clients.

This role will be based in Sharjah Airport.

Key Accountabilities
Use of standard ICAO radiotelephony and communicates in the role of adjacent air traffic control centres, thereby enabling the simulation and training of various workflows at an ATCO\xe2\x80\x99s work-station to accurately resemble real operations.
Responsible to the Head of Learning and Development for ensuring provision of the necessary support to the training centre by operating a computer-based ATC Simulator and assist the instructional staff with the delivery of their courses.
Operate as a computer-based simulator as per the simulator lesson plans.
Provide assistant and support to the simulator instructor.
Assist management team with administrative duties and store all records.
Carry-out administrative works related to training under the supervision of the Chief Instructor and/or Head of Training.
Support and follow-up with student\xe2\x80\x99s needs in coordination with the Chief Instructor and Head of Training.

Specific Requirements
Administrative experience.
Completed ICAO 051 ATC Basic Course training is preferred.
Competent in radiotelephony is preferred.
Competent in simulator operating skills is preferred.
Proficient in Arabic language speaking and writing is essential.
Proficient in English language speaking and writing is essential
Must be computer literate and proficient in the use of current mainstream application software required for the management of a modern ATC Training Centre, including word processing/desktop publishing, spreadsheet and graphic presentations.
Experience in a multi-cultural environment is essential.
Previous Middle East experience is essential

What\xe2\x80\x99s in it for you?
At Serco, our core values drive everything we do, and we believe in fairly compensating our colleagues for the value they bring to our organization. We are proud to offer a total reward package at Serco which includes:
Competitive monthly pay and allowances that are commensurate with the role and industry standards
Comprehensive medical insurance coverage and life insurance, so our employees can feel secure in their health and financial wellbeing
We recognize the importance of work-life balance, which is why we offer competitive leave benefits that exceed industry standards
We offer an annual airfare allowance to support our expat colleagues to stay in touch and visit their loved ones
We pride ourselves on providing a supportive work environment where we foster a positive Safety-First culture
We care deeply about our colleagues\' wellbeing and offer access to wellbeing programs and platforms to support their physical, mental, and emotional health.
As a global organization, we offer a vast array of career paths for our employees to choose from. The scale and breadth of our organization provides our colleagues with opportunities for growth and variety in their career path, both regionally and globally.

Join Us
At Serco, we believe there is a place here for everyone. A place where you can bring your authentic self to work every day. Our workplace culture is one that embraces diversity and fosters equity, respect, and belonging for every individual.\xe2\x80\xafWe are committed to equal employment opportunities and creating an inclusive environment that proudly celebrates the perspectives and backgrounds that each of our employees bring to work every day.

Join Serco and be part of a values-driven organization that invests in the development and well-being of its employees and offers a rewarding and fulfilling career.
Serco is committed to Equal Employment Opportunities and is committed to ensuring the safety of all of its employees through its Zero Harm initiative. Please visit www.serco.com/careers for more information.