Job Description

Job Title: Project Manager Location: Abudhabi

Experience: 10+ Years Language: English Education: Bachleor's Degree General Summary Specific implementation of Call Centre software. Experience with large scale network deployments. Demonstrable experience in managing projects with leading contact center solution providers. Experience with Sprinklr will be highly desirable. -Excellent and assertive communications and influencing/negotiating skills are ideal pre-requisites. Minimum 10 years of specialist technical experience, ideally within a project based IT environment. During which it should include IT Project management (minimum 8-10 years), with good experience to industry std Project management and Development life Cycles, Change implementation planning and management, Systems Development Management, PM tools, Application support Business analysis, People management. Proven experience in working with Contact Centre business stakeholders and thoroughly understanding their requirements and translating those into technical specifications. Engage with Contact Centre team through planned and unplanned interactions to analyse performance gaps and put corrective actions in place. Define, implement & enhance end to end Contact Centre processes Identify, prioritize and drive initiatives across Business Units to push improvements, efficiency, root cause fix, and call & complaints reduction to deliver continuous improvement