• Accountable for customer satisfaction through quality of service and precise communication including equipment safety and performance
• Resolve customer service quality complaints and invoicing complaints related to maintenance operations
• Deliver service according to the service contract requirements as per quality standards
• Responsible for end-users, sites, and technicians\xe2\x80\x99 safety
• Control field operations costs and callouts
• Manage third party inspections visits and follow-up actions
• Validate the service contract technical terms with the sales team
• Timely completion of the planned maintenance visits according to scheduling
• Responsible for the control and authorization of overtime
• Accountable for the performance of assigned technicians and being accountable for their motivation and competence development
• Projects must be delivered on time, within budget and in accordance with the contract scope where necessary take action to mitigate on overspends in costs
• Manage the preparation and maintenance of reports necessary to carry out the functions of the department. Prepare periodic reports for management, as necessary or requested, to track strategic goal accomplishment
• Maintain a leadership role in all aspects of risk management. Ensure operations are conducted in accordance with our safety program and focused on providing a safe work environment
• Plan, evaluate and improve the efficiency of department processes and procedures to enhance quality and efficiency
• Schedule routine and preventive maintenance as needed. Establish and maintain a work order system to fulfil repair requests
• Attend site and technical meetings with project team for smooth operation
• Work on after-sales support services and providing Technician\xe2\x80\x99s help

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