Job Description

The Programme quality and operations specialist play a dual role in overseeing the quality assurance and enhancement of all training and vocational programmes delivered by AFAQ, while supporting their effective operational delivery. The role ensures that all programmes comply with awarding and accreditation body requirements, internal QA standards, and regulatory frameworks. It also involves coordinating programme logistics, materials, and documentation to ensure seamless execution and an exceptional learner experience. The position holder will continuously monitor, review, and improve QA policies, systems, and processes to maintain the highest standards of quality, compliance, and delivery excellence.
Key Responsibilities
1. Quality Assurance and Compliance

• Ensure full compliance of all training, leadership, executive education, and vocational programmes with awarding body standards, accreditation frameworks, and regulatory requirements.
• Design, develop, review, and maintain programme specifications, assessment plans, and delivery frameworks in line with awarding body standards and internal quality requirements.
• Conduct needs analysis for new and existing programmes to ensure design and content align with organisational requirements, current industry thinking, and best practice.
• Support internal verification and audit, ensuring timely completion of corrective actions.
• Support internal training and orientation sessions to promote QA awareness and operational consistency.
• Identify improvement opportunities and contribute to the enhancement of QA systems and procedures.

2. Policy Development and Implementation

• Contribute to the review and continuous improvement of AFAQ's Quality Assurance and Enhancement Manual.
• Recommend policy amendments and ensure alignment with updated accreditation and compliance frameworks.
• Coordinate with Programme Leaders and Subject Matter Experts to ensure consistency in quality documentation across all programmes.

3. Operational Support and Programme Delivery

• Oversee pre-programme logistics including trainer coordination, venue arrangements, materials preparation, and participant communication.
• Ensure all operational deliverables (e.g., training materials, attendance lists, feedback forms) are prepared in line with programme schedules.
• Coordinate with interpreters, facilitators, and partner institutions to ensure readiness before programme commencement.
• Support in monitoring delivery quality, trainer performance, and learner engagement during implementation.
• Maintain programme files, tracking sheets, and reports to support internal and external audit requirements.
• Oversee the quality assurance of online and blended courses on the LMS, ensuring content presentation, assessment administration, learner monitoring, and record-keeping meet awarding body and internal quality standards.

4. Quality Monitoring and Reporting

• Conduct regular reviews of feedback from learners, trainers, and stakeholders, and compile reports highlighting key insights and actions.
• Track, analyse, and interpret QA metrics, including learner satisfaction, completion rates, and compliance indicators to identify trends, risks, and opportunities for continuous improvement.
• Present recommendations for enhancement and follow up on implementation of improvement actions.

Qualifications and Experience

• Bachelor's degree in education / Higher Education is essential.
• Candidates holding an MBA or similar qualification must demonstrate significant, relevant experience in educational programme development and delivery to be considered.
• 5-8 years of experience in programme operations and/or quality assurance within a training, vocational, or higher education environment.
• Strong understanding of awarding body standards and compliance processes.

Skills Required