Job summary
Amazon is looking for a Program Manager in the Inventory Control and Quality Assurance (ICQA) team to drive improvements in operations and inventory quality in our evolving Amazon Fulfillment Centers (FC) of the rapidly growing MENA Market.

Our entire business works hard to delight our customers – from the second an order is placed online to the seamless coordination of that order behind the scenes, we strive to stay agile, fluid and intentional.
Amazon’s overall mission is simple: to be the place where customers can find, discover and buy anything online. Whatever customers want, Amazon will find the means to deliver it. With your help, Amazon will continue to enable people to discover new worlds and implement innovation.
This is your chance to make history.

Key job responsibilities
In this role, you will:

• Benchmark organization, process and performance across MENA Operations and engage with all key stakeholders to create a compelling ICQA plan for MENA Operations.
• Drive the creation of MENA ICQA Standard Work, quality initiatives, process changes to enable ICQA and ultimately the Fulfillment Centers (FC) to meet and exceed Business Plans.
• Reduce and eliminate administrative burden on ICQA teams in fulfillment centers by eliminating manual research and data entry in favor of automated systems
• Develop and maintain programs and tools used by ICQA teams to manage quality such as ad-hoc Queries, Data Capture portals, Metric automation based on EU needs.
• Work with MENA Program team to drive roll-out of available tools to the region.
• Develop review and analysis of customer defect data with development of corresponding action plans to reduce defects.
• Work closely with other MENA central functions to secure support and resources for business wide projects and initiatives.
• Travel to MENA countries to evaluate and ensure compliance of IC/QA initiatives.
• Will install proactive steps to ensure that best practices are shared across MENA
• Be responsible for the overall coordination and evaluation of MENA projects

About the team
In order to provide better customer experiences, it is critical to maintain a high-level operational quality in the Fulfillment Centers (FCs), which are close to our customers. ICQA's mission is to achieve defect-free operations from inbound process to outbound process by reducing defects through various initiatives such as work process improvement, training, and coaching. By doing so, we are aiming at improving speed which products are ready for sale to customers, reduce operating costs, offer a wider selection of products, and reduce waste, thereby continuing to earn the trust of our customers.

• Achievement of the right results- Gets the important things done. Resourceful. Maintains effective pace and produces conclusive, measurable results within time commitments. Builds things that work
• Quality or work- Consistently provides the highest quality product or service. Completes work accurately. Pays attention to detail
• Candidate must be a quick study on various software systems and data analysis tools. This position requires a candidate with the proven ability to drive process improvements & the ability to keep pace with our explosive growth while motivating others to meet the challenges of an extremely deadline-driven environment.
• Strong oral & written communication skills, as well as a strong technical and analytical aptitude.
• Goal driven, target orientated, able to step back and look at the bigger picture (helicopter view), the person will also be able to manage ambiguity with their sleeves rolled up, and possess a preparedness to get involved
• Excited about working in a diverse group and contributing to an inclusive culture