DESCRIPTION
We're seeking an experienced Program Manager to lead strategic cross-border commerce initiatives, driving international expansion and optimization of our global marketplace operations.
Key Responsibilities:
Lead complex, multi-functional programs to expand and optimize cross-border trade operations across multiple regions
Develop and execute strategic roadmaps for international marketplace growth, working closely with business, technical, and regional teams
Drive end-to-end program management including planning, execution, risk management, and stakeholder communication
Partner with legal and compliance teams to navigate international trade regulations and ensure adherence to local requirements
Oversee integration with global payment systems, logistics partners, and customs processes
Lead program governance and establish metrics to measure success and business impact
Required Qualifications:
Bachelor's degree in Business, Engineering, Computer Science, or related field
8+ years of program management experience, with at least 3 years managing complex international commerce initiatives
Proven track record of delivering large-scale programs with significant business impact
Strong understanding of e-commerce operations, international trade, and supply chain management
Experience working with cross-functional teams across multiple geographies
Excellence in stakeholder management and executive communication
Preferred Qualifications:
MBA or master's degree in relevant field
PMP or similar program management certification
Experience with marketplace platforms and international payment systems
Knowledge of customs regulations and international trade compliance
Proficiency in multiple languages
Experience working in global tech companies or e-commerce platforms
Required Skills:
Strategic thinking and problem-solving abilities
Strong analytical and data-driven decision making
Excellence in project planning and execution
Risk management and mitigation
Outstanding communication and presentation skills
Ability to influence without direct authority
Strong leadership and team management capabilities
Impact and Scope:
Lead programs with $10M+ annual impact
Manage multiple workstreams across 5+ countries
Work with VP and Director-level stakeholders
Drive strategic initiatives affecting global business operations
Influence product and technology roadmaps
BASIC QUALIFICATIONS
- 3+ years of program or project management experience
- 3+ years of working cross functionally with tech and non-tech teams experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Bachelor's degree
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience defining program requirements and using data and metrics to determine improvements
PREFERRED QUALIFICATIONS
- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules
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