Forescout Technologies is a fast-growing company developing state-of-the-art network monitoring and intrusion detection technology specifically built for Industrial Control Systems (ICS) which control everything from elevators to roller coasters to oil refineries and the US electrical grid. We are passionate about turning cutting-edge technology into robust industrialized solutions for our ICS end customers. Working on the edge of academic research combined with years of field experience, we have developed a new approach to protect process control environments against unique and advanced cyber threats. Our customers and partners are spread across the globe and operate in various industries, including electric power, water distribution, oil & gas, manufacturing, and entertainment.
What You Will Do:
The Professional Services Engineer (PSE) position at Forescout Technologies offers the opportunity to design, deploy, and operate Forescout eyeInspect solutions in real-world customer environments. The PSE for ICS Networks will deploy, configure, optimize, operate, and troubleshoot Forescout eyeInspect solutions as well as provide on the job training to customers onsite or remotely. The Consultant is also responsible for integrating the eyeInspect product with other customer third party software such as remote access and SIEM technologies.
This role is remote, will report to the Professional Services Engineering Manager,
Provide on-site and off-site Forescout professional services to customers including, product deployment, configuration, health checks, optimization, training and troubleshooting
Proactively identify and prioritize issues on behalf of the customer, communicate and explain issues to customer verbally or in writing, develop plans to address issues, get approval for plans, and drive plans to successful completion
Assist customer business units with eyeInspect implementation plans and network designs
Coordinate and lead meetings and provide written summaries.
Contribute to the development of best practices, intellectual property, and training material
Collaborate with customer support, product management, R&D, marketing and sales regarding deployment techniques, feature requests, product issues and sentiment
Identify and recommend new customer service opportunities to Sales and/or customer
Stay abreast of product capabilities, configurations and integrations via training/lab work
What You Bring To Forescout:
Required skills:
Strong experience in network troubleshooting and configuration (tcpdump, Wireshark, etc.)
Knowledge of TCP/IP and enterprise network protocols (LDAP, DNS, SMTP, SNMP, DHCP, and authentication protocols)
Knowledge of ICS networks, SCADA systems, DCS systems and/or OT protocols (MODBUS, DNP3, IEC 104, ETH/IP, MMS, etc.)
Experience in network security principles and standards (IEC 62443, NIST 800-82, NERC CIP)
Experience in enterprise-level customer interaction with a strong customer support attitude
Strong knowledge and experience working in a geographically distributed team-based engineering environment
Bachelor\'s degree in Computer Science, Engineering, or equivalent industry experience
GICSP certification or equivalent is a plus
Must be within 45 minutes of a major regional airport (META based) with approximately 50% travel (domestic and international).
What Forescout Offers You:
Competitive compensation and benefits - generous PTO policy and much more
Collaborative and innovative environment - make an impact on worldwide security while working on the hottest technology
Leadership that supports and encourages professional growth and development
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Learn more at:
Forescout Technologies is proud to be an Equal Employment Opportunity Employer. We value and embrace diversity, equality, inclusion, and collaboration at the core of our \xe2\x80\x9cOne Team\xe2\x80\x9d philosophy. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.