Job Description

Country

United Arab Emirates

Office Location

Dubai

About Us

RICS is a leading global organisation supporting over 140,000 professionals across land, real estate, construction and infrastructure. As a respected professional body, we set and uphold the highest ethical and practice standards worldwide. Our work helps to shape the built and natural environment through professional qualifications, knowledge sharing and global influence.




This role offers a hybrid working arrangement, combining home working with in person collaboration. You'll be expected to attend the Dubai office three days per week to support team connection and operational needs.




By joining us, you'll contribute to advancing knowledge and supporting sustainable practices that create positive impact on a global scale.

Role Purpose and Key Responsibilities

As a Professional Membership Advisor, you'll play a key role in delivering an excellent experience for candidates and members as they progress through their professional journey.




Acting as an ambassador for RICS, you'll provide expert advice across multiple membership pathways, ensuring high quality support and engagement at every touchpoint.




Your key responsibilities will include:




- Responding to member and candidate enquiries across phone, email and live chat within agreed service levels


- Offering guidance on membership and qualification pathways, promoting RICS products and services where relevant


- Maintaining accurate member data and updating internal systems to ensure data quality


- Building positive relationships with internal teams such as Finance to resolve member queries including billing


- Following data protection standards and best practice when handling personal information


- Contributing to improvements by testing and providing feedback on new systems and processes




Please Note: This role is advertised externally as Professional Membership Advisor to reflect its responsibilities and market alignment. Internally, it is known as Member Support.

About You

You enjoy working in a collaborative, people-focused environment and take pride in supporting others through their professional development journey. You're comfortable communicating with a wide range of individuals and are motivated by delivering a positive experience.




You'll bring:




- Experience in a customer facing or membership focused role, ideally within a professional or regulatory body


- Clear and confident communication skills across different platforms and with diverse audiences


- A thoughtful and organised approach to managing tasks and priorities


- The ability to stay calm and solution focused when handling complex or sensitive queries


- Familiarity with Microsoft Office tools (Word, Excel, Outlook, PowerPoint)


- A willingness to learn and grow through training, feedback, and collaboration

Rewards and Benefits

We're committed to supporting the wellbeing, growth, and work-life balance of our people. Our benefits are designed to reflect the diverse needs of our team and to provide flexibility, security, and peace of mind - both in and outside of work.




- 30 days annual leave (plus public holidays)


- Hybrid Working combining home working with regular attendance at the Dubai office


- Pension and End of Service Benefits


- Income Protection


- Life Assurance


- Medical Allowance provided for employees




Equal Opportunities Employer




RICS is an equal opportunity employer committed to diversity and inclusion. We welcome applicants from all backgrounds and will accommodate adjustments needed to support your application process. Candidates must have the legal right to work in the UAE.




How to Apply




Click 'Apply' to access our short online application form. Please upload your CV and complete the statement explaining why this opportunity appeals to you, and how your skills and experience align with the role.




This role may also be known as: Membership Services Advisor, Member Experience Coordinator, Candidate Pathway Advisor, Member Engagement Support.