Job Description

Synopsis
This role reports to the Senior Product Manager. The Product Owner is responsible for defining and prioritising the user stories in the team backlog. They drive quality control and will validate that the stories delivered meet the defined acceptance criteria. The Product Owner plays a pivotal role in shaping and delivering digital products that create value for customers and the business. They will work with the Product Manager to serve as the customer proxy and will support them in defining the product vision and roadmap.
This role is a core team member of the agile scrum team, collaborating closely with cross-functional teams to translate business objectives into actionable development items, while maintaining a clear product vision and backlog. They will work with more than 1 scrum teams and will ensure the team understands the required features and functionality of products to be delivered in each iteration.
Accountabilities

• Contribute to the definition of product strategy, vision, and roadmap in alignment with business goals.
• Own and manage the team backlog; prioritize features and user stories based on value, risk, and effort.
• Translate product features into clear and detailed user stories with defined acceptance criteria and test cases.
• Ensure cross-team dependencies are managed effectively and reflected in iteration planning.
• Accept user stories and features once they meet the Definition of Done (DoD), acceptance criteria, and quality standards.
• Champion customer and business needs in all discussions with development teams.
• Facilitate sprint reviews and demos with stakeholders, capturing feedback for continuous improvement.
• Lead retrospectives and contribute to increasing team efficiency and delivery velocity.
• Maintain system training materials and conduct training sessions during new feature rollouts and refresh cycles.
• Collaborate with architects and engineers to ensure technical enablers are sequenced and integrated into delivery plans.
• Monitor product performance post-release and support enhancements based on user feedback and insights.

Education & Experience

• Bachelor's degree in software engineering, Information Systems, Engineering, or a related discipline (required).
• 7 years + of experience in digital product development, agile delivery, or technology environments.
• Certified Scrum Product Owner (CSPO), SAFe Product Owner, or equivalent (preferred).
• Hands-on experience with agile frameworks including Scrum, SAFe, or Lean Portfolio Management.
• Demonstrated success in translating customer and business needs into valuable digital solutions.
• Proficient in backlog grooming, user story writing, and managing feature prioritisation.
• Strong understanding of CX/UX principles and ability to incorporate customer feedback into product improvements.
• Familiarity with tools such as Jira, Confluence, or other agile product management platforms.
• Airline, travel, e-commerce, or digital services experience is a plus.

About Etihad Airways
Etihad Airways, the national airline of the UAE, was formed in 2003 and quickly went on to become one of the world's leading airlines. From its home in Abu Dhabi, Etihad flies to passenger and cargo destinations in the Middle East, Africa, Europe, Asia, Australia and North America. Together with Etihad's codeshare partners, Etihad's network offers access to hundreds of international destinations. In recent years, Etihad has received numerous awards for its superior service and products, cargo offering, loyalty programme and more. All this ties into Etihad's ambitious Journey 2030 strategy. The airline plans to double its fleet size and triple the number of customers over the next six years as it sets out to be the airline everyone wants to fly!
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Skills Required