Job Description

:
Role : Product Officer - BancaTakaful
Location : Abu Dhabi
Role Purpose:
Handle Takaful sales staff related operational activities of Bancatakaful Department
Key Accountabilities of the role

• Lead the end-to-end processing of Takaful applications, ensuring all documentation is thoroughly vetted and compliant with regulatory and internal standards.
• Oversee coordination with the sales team to rectify missing or incomplete information, ensuring timely and accurate application submissions.
• Manage and monitor system uploads of all Takaful cases, ensuring seamless workflow and timely business booking.
• Supervise dispatch operations, ensuring original applications are securely and promptly sent to the back-office team and providers.
• Handle complex customer service requests, including free-look cancellations, surrenders, reinstatements, and escalated service issues, ensuring high customer satisfaction.
• Liaise with underwriting and sales teams to resolve pending requirements and expedite case closures.
• Maintain and review daily MIS reports, ensuring data accuracy and providing insights for process improvement.
• Ensure adherence to agreed TATs for all operational activities, including document verification, system logging, and contribution collection.
• Conduct quality checks on submitted applications to ensure accuracy, completeness, and compliance.
• Lead the business booking process, ensuring all applications are logged and processed within defined timelines.
• Own and update Claims MIS, coordinating with relevant teams to ensure timely resolution and closure of outstanding issues.
• Identify process gaps and recommend improvements, contributing to operational efficiency and service excellence.

Specialist Skills / Technical Knowledge Required for this role:

• Confidence; to take an event from concept to finalization
• Ability to coordinate the various tasks of the event
• Good understanding of Bank's products, policies, plans & objectives in order to pro-actively embrace systems/ procedure changes within the function
• Excellent interpersonal and communication skills (verbal and written)
• Ability to work in a dynamic environment creating viable relationships across stakeholders
• Result oriented, self-driven and highly organized
• Teamwork skills and project management skills, as well as the ability to work alone

Previous experience:
0-5 years retail banking or operations experience