Job Description

Role : Product Officer - BancaTakaful

Location :

Abu Dhabi

Role Purpose:

Handle Takaful sales staff related operational activities of Bancatakaful Department

Key Accountabilities of the role

Lead the end-to-end processing of Takaful applications, ensuring all documentation is thoroughly vetted and compliant with regulatory and internal standards. Oversee coordination with the sales team to rectify missing or incomplete information, ensuring timely and accurate application submissions. Manage and monitor system uploads of all Takaful cases, ensuring seamless workflow and timely business booking. Supervise dispatch operations, ensuring original applications are securely and promptly sent to the back-office team and providers. Handle complex customer service requests, including free-look cancellations, surrenders, reinstatements, and escalated service issues, ensuring high customer satisfaction. Liaise with underwriting and sales teams to resolve pending requirements and expedite case closures. Maintain and review daily MIS reports, ensuring data accuracy and providing insights for process improvement. Ensure adherence to agreed TATs for all operational activities, including document verification, system logging, and contribution collection. Conduct quality checks on submitted applications to ensure accuracy, completeness, and compliance. Lead the business booking process, ensuring all applications are logged and processed within defined timelines. Own and update Claims MIS, coordinating with relevant teams to ensure timely resolution and closure of outstanding issues. Identify process gaps and recommend improvements, contributing to operational efficiency and service excellence.

Specialist Skills / Technical Knowledge Required for this role:

Confidence; to take an event from concept to finalization Ability to coordinate the various tasks of the event Good understanding of Bank's products, policies, plans & objectives in order to pro-actively embrace systems/ procedure changes within the function Excellent interpersonal and communication skills (verbal and written) Ability to work in a dynamic environment creating viable relationships across stakeholders Result oriented, self-driven and highly organized Teamwork skills and project management skills, as well as the ability to work alone

Previous experience:

0-5 years retail banking or operations experience