Job Description

Description:

Hyatt Hotels Corporation, headquartered in Chicago, is a leading global hospitality company guided by its purpose - to care for people so they can be their best. As of June 30, 2022, the Company's portfolio included more than 1,150 hotels and all-inclusive properties in 72 countries across six continents. We are dedicated to completely reinventing the way we engage with our guests and are actively seeking transformative digital professionals to play a key role in these efforts.

If you are an innovative data driven person who is interested in helping our digital channel growth, we want to speak with you!

Hyatt is fully dedicated to reimagining the digital journey of their guests. Also, ancillary revenue streams are extremely important to Hyatt in the EAME region. One of the most critical parts of this reimagining is delivering personalized dining experiences through digital channels for hotel guests as well as diners who are not staying at the hotel.

The Product Manager will play a pivotal role in defining and designing capabilities, features, and experiences to enable new guest/diner experiences and optimize existing elements of the online experience for Hyattrestaurants.com.

This position will be based at one of our offices in either Dubai, Paris or London.

Reporting to the Director Digital Strategy & Product Management, this professional will oversee the development, prioritization, execution, and delivery of digital experiences throughout the end-to-end diner journey. They will partner closely with internal and external Product Design, development and Engineering leads in order to completely revamp the Hyatt digital experience for diners and will regularly interface with colleagues across Hyatt (ex: hotel operations, loyalty program, digital content) to ensure seamless integration with broader Hyatt initiatives. They will also be responsible for all partner products that may be part of the diner booking journey and technology solutions that influence loyalty among diners for a particular restaurant and/or multiple restaurants at Hyatt hotels.

Position Responsibilities

• Design a customer-centric, data-driven product that will intuitively guide customers through the dining journey
• Develop, prioritize, and execute an evolving, diner-first product roadmap
• Identify and research data-driven insights; making sound data-driven feature-functionality decisions
• Conduct competitive analyses; research and recommend new offerings to maintain a competitive advantage in an evolving market
• Work collaboratively across design and engineering within the team and with vendors to prioritize efforts aligned to the roadmap
• Regularly communicate product status to Digital leadership and highlight quantifiable business impacts
• Research and manage products that enhance the diner booking journey as well as loyalty with a single restaurant/multiple restaurants at Hyatt hotels

Qualifications:

Preferred Experience

• Digital product management experience
• Extensive experience managing mobile apps and/or web properties and/or back-end digital systems
• Experience working within cross-functional Agile teams
• Strong background in hypothesis-driven product development, lean tools & methodologies, and data-driven decision making
• Comfortable managing discussions with business stakeholders as well as technical resources

Preferred Education

• Bachelor's Degree in Computer Science or related field
• Master's in Business Administration or Human Computer Interaction a plus

We look forward to hearing from you!

Hyatt offers a great range of benefits, including:

• Long term career growth opportunities
• 12 complimentary nights (per year) in other Hyatt properties around the world as well as colleague rates and discounts
• Hybrid Working/Homeoffice
• And a company that truly cares