Job Description

Product Delivery Manager - Casablanca, Morocco Do you have a strong passion for Product Management in the world of FinTech? Are you an experienced Product Manager well-versed in emerging FinTech technologies and proficient in product development, design, and continuous improvement in Payments? Do you have experience of successful onboarding and integration of global payment partners? If you're eager to join a globally diverse organization that values and celebrates everyone's unique contributions, then now is the perfect time to consider a career with Western Union as a Product Delivery Manager.

Western Union powers your pursuit. As a Product Manager in Account Payout Network Product, you will work as a member of Global Payment team and will be responsible for leading integration projects between Western Union and external partners across Africa, from initial technical analysis and partner enrollment to full Retail & Digital service rollout. You will be part of a dynamic and agile team within a global fintech company dedicated to crafting the next-generation Account Payout Network, facilitating seamless transactions to bank accounts, wallets, and cards across over 200 countries and territories worldwide.

Role Responsibilities

As a Product Manager in Account Payout Network Product, you will be responsible for planning, orchestrating, and driving the implementation of key projects which improve service quality and deliver transformative changes, with a focus on Agile project delivery.

You will play a crucial role understanding Western Union customer needs and external partner capabilities to deliver the best-in-class service solution.

You will compile reports and post-rollout reviews to conduct and maintain a detailed product performance review, identifying possible improvements after project release.

You will be working with external global partners and cross-functional internal teams.

You will analyze market trends and specifics, competitive landscape and provide product recommendations on service improvements.

You will be tracking KPIs of the newly launched services, proactively working with partners to improve and stabilize the service quality.

Role Requirements

Previous experience as a Product Manager or Product Owner in Financial Services, preferably in cross-border remittance, b2b, b2c or b2b2c payment fintech (mobile money, merchant-facing payment solutions, e-payments, digital money), although candidates with other relevant experience will be considered.

Experience in delivering multiple PayIn or PayOut services and Partner or Vendor Relationship Management would be an advantage.

Previous technical or engineering background would be welcomed.

Attention to detail and a penchant for creating great customer experiences.

Previous strong experience of lean and agile working methodologies.

Ability to work seamlessly with matrix teams, and juggle projects across multiple networks and platforms.

Experience working with multiple stakeholders/teams in different countries with different cultural backgrounds.

Understanding Compliance, Privacy, Legal and Settlement considerations would be a significant advantage.

Proven sharp analytical and problem-solving skills are required.

Get things done attitude; self-motivated, with the ability to "roll-up sleeves" and prioritize critical deadlines.

We make financial services accessible to humans everywhere. Join us for what's next. Western Union is positioned to become the world's most accessible financial services company --transforming lives and communities. We're a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward. Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You'll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you're ready to help drive the future of financial services, it's time for Western Union. Learn more about our purpose and people at

Benefits You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few ( Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment. Your Morocco specific benefits include:

26 days annual leave - plus 14 public holidays

Comprehensive life & medical cover - including dependents.

Pension plan

Comprehensive corporate benefits

Heavily discounted Gym Membership

Luncheon Vouchers Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

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JR0117107