Job Description

Job Responsibilities:

Assist in guiding complex transformation journeys and achieving measurable outcomes. Support Head of Transformation to build strong knowledge of strategic transformation culture across the bank domains and employees. Coordinate effective and efficient communication between cross-functional delivery teams, ensuring the successful implementation of transformation objectives in coordination with other process-related functions. Help in identifying opportunities for process improvement and leverage technology to enhance operational efficiency. Coordinate between transformation projects stakeholders and keep track of progress and milestones. Support programs through the human aspect of transformation, ensuring alignment, adoption, and sustainability of new processes. Support in designing and implementing digital solutions that provide seamless, personalized, and efficient services to customers, increasing satisfaction and loyalty. Report regularly to the Head of Process Management on the progress, challenges, and successes of reengineering programs. Any special assignments or tasks from head of policies & procedures and process reengineering.

Job Requirements:

Bachelor's degree in Business Administration or a related field from a reputable university. 5+ years of banking experience. Strong process analysis and reengineering methodologies. Critical thinking and problem-solving abilities. Data analysis and statistical tools proficiency. Project coordination skills. Workshop facilitation and stakeholder engagement. Change management awareness. Business case development and financial analysis. Excellent communication and presentation skills. Understanding of banking operations and systems. Collaborative and team-oriented approach.
Job Type: Full-time