Job Description

The Role

Overview:

As a Process Specialist- Administration, you will play a vital role in providing centralized support services to various departments or business units within the organization. The Process Specialist will be responsible for streamlining processes, optimizing efficiencies, and delivering high-quality services to internal clients. The ideal candidate will possess strong analytical skills, attention to detail, and a customer-centric mindset. : Process Optimization: Evaluate existing processes and workflows across departments to identify opportunities for streamlining and standardization. Service Delivery: Provide centralized support services to internal clients, including but not limited to finance, human resources, procurement, and IT. Serve as a single point of contact for inquiries, requests, and issue resolution. Transaction Processing: Handle routine transactional tasks, such as invoice processing, expense reimbursement, payroll administration, and vendor management, in accordance with established policies and procedures. Data Management: Maintain accurate and up-to-date data records, databases, and documentation within the SSU. Ensure data integrity, consistency, and confidentiality in all transactions and communications. Reporting and Analytics: Generate and analyze reports to track key performance indicators (KPIs), service level agreements (SLAs), and operational metrics. Provide insights and recommendations for process improvements and performance optimization. Compliance and Governance: Ensure compliance with relevant regulations, policies, and standards governing shared services operations. Monitor adherence to internal controls and compliance requirements to mitigate risks and maintain audit readiness. Training and Knowledge Sharing: Develop training materials and conduct training sessions for end-users and clients on shared services processes and systems. Foster a culture of knowledge sharing and collaboration within the SSU team and across departments. Travel Booking Support and Coordination: Provide assistance with travel arrangements, including flight, hotel, and ground transportation bookings in line with organizational travel policies. Coordinate with travel vendors and internal stakeholders to ensure accurate bookings, timely confirmations, and smooth travel experiences.



Requirements

Minimum 3 years of administrative experience, customer service, finance operations, human resources, or any related field. Proficiency in MS Office (Word, Excel, PowerPoint and email support). Strong analytical and problem-solving skills, with the ability to analyze complex data sets and identify actionable insights. Excellent communication and interpersonal skills, with the ability to interact effectively with diverse stakeholders at all levels of the organization. Experience in database management, event management, and file organization. Excellent written and verbal communication skills. Ability to work independently, prioritize tasks, and manage multiple deadlines in a dynamic and fast-paced environment. Experience in an administrative role within the education sector is an added advantage

About the company

Aswaar Consulting is a professional services firm founded in 2014 and specializing in business and financial advisory. Our key service lines are Assurance, Business Process Outsourcing and Support Services, Tax Compliance, and Corporate Finance. Our partners come from rich professional backgrounds in the big four audit firms, banking, and the manufacturing industry. Each partner brings decades of expert experience to ensure high-quality advice to our clients.