Job Description

Job Location: West Delhi, India

Key Responsibilities

Manage and oversee multiple UAE collections portfolios across banks. Lead, coach and manage Team Leaders and Collection Agents to achieve portfolio-level and individual targets. Monitor and analyze key performance indicators such as Recovery, POS, ROR, Target Achievement, Quality Scores and Attendance. Develop and execute portfolio-specific recovery strategies to improve performance and reduce delinquency. Ensure strict adherence to UAE debt recovery laws, Central Bank regulations, client SLAs and internal quality standards. Handle escalated, sensitive and high-value cases effectively. Collaborate with Operations, Quality, Compliance, Training and Client stakeholders to optimize processes. Generate daily, weekly and monthly MIS reports and present insights to senior management and clients. Drive continuous improvement through training interventions, performance reviews and process enhancements.

Required Skills & Competencies

Strong knowledge of UAE Debt Collection & Recovery processes Portfolio & Team Management Performance & MIS Analysis CRM & Collection Systems Compliance & Regulatory Adherence (UAE) Escalation Handling & Negotiation Data-Driven Decision Making Stakeholder & Client Management

Qualifications & Experience

Minimum 5+ years of experience in UAE Debt Recovery & Collections.

Proven experience managing multiple portfolios simultaneously (agency or bank side). Strong leadership and people-management skills. Proficiency in Excel, MIS dashboards, CRM systems and performance tracking tools. Excellent communication and negotiation abilities. Ability to work under pressure and manage multiple priorities. Team Building and Team Handling Skills Strong understanding of quality audits, service guidelines and compliance frameworks.
Job Type: Full-time

Pay: From AED2,000.00 per month