An Exhilarating Opportunity
Looking to be a part of an award-winning team that leads at the forefront of Food and Beverage innovation? We have the perfect opportunity currently available and are looking for a dynamic individual, focused on delivering unique, first-of-its-class experiences to our guests at FIVE Hotels and Resorts \xe2\x80\x93 the dare-to-be-different entertainment experiential luxury lifestyle destinations that capture the glamour and vibe of Dubai and Zurich.
Dubbed the hottest hotel on Palm Jumeirah, FIVE Palm Jumeirah is set against a breathtaking backdrop of a 150m private beach and Dubai Marina skyline. This lifestyle hotel boasts 470 luxurious rooms and suites with ocean on one side and city views on the other.
The resort is a party and culinary hotspot with a range of restaurants, bars, and a nightclub, inviting a new experience every day. Whether guests are looking for a gourmet dining experience or want to dance the night away, FIVE Palm Jumeirah creates laid back or high energy choices from breakfast to the early hours, inviting guests to design their stay.
Experience a city chic vibe at FIVE Jumeirah Village. Boasting glorious sunset views, this award-winning, cylindrically structured hotel is an architectural marvel and captures the pulsating excitement of new Dubai.
Visitors can curate their own high-rise private pool celebrations (the property boasts of 269 plunge pools), sunbathe in style or enjoy a special dinner overlooking the world-famous sparkling Dubai skyline. Our award-winning sky villas were designed with more than sleep in mind as FIVE Jumeirah Village flawlessly combines a myriad of entertainment options, a range of award-winning F&B venues and first-rate guest services \xe2\x80\x93 after all, FIVE knows how to throw an exceptionally good party!
"This is unashamedly about luxury," - Daily Mail.
Epitomizing Swiss chic blended with Dubai glamour, FIVE Zurich is a luxury lifestyle hotel and Swiss hotspot that has previously been visited by the likes of Rihanna, Freddy Mercury, Grace Jones and Muhammad Ali. Overlooking the city center from Zurich\xe2\x80\x99s stunning Uetliberg plateau, this property is home to 87 suites and rooms as well as 7 award-winning and new culinary concepts centered around FIVE\xe2\x80\x99s hallmark musical stylings \xe2\x80\x93 including rooftop lounge, bar and nightclub, The Penthouse, soul food meets street food at Soul St. Zurich and MSG-free Gourmet Chinese at Maiden Shanghai along with FIVE\xe2\x80\x99s signature wellness retreat, ReFIVE Spa Zurich. FIVE Zurich revives Zurich\xe2\x80\x99s wild side and provides exceptionally indulgent experiences for guests from the city and international visitors alike.
Watch out for FIVE LUXE, JBR
Proven to be a huge success and growing at an exponential pace, FIVE will be launching its third property in Dubai, FIVE LUXE, JBR. A prime beach-side property in the heart of Jumeirah Beach Road with sweeping sunset vistas of Ain Dubai and Palm Jumeirah, this resort boasts 232 hotel rooms and suites, 212 lavish serviced residences, multiple culinary and nightlife venues, ReFIVE Spa, and an iconic social pool - and is slated to open in 2023. This incredible new property will truly imbibe the authentic and unique Vibe at FIVE for \xe2\x80\x98FIVERs\xe2\x80\x99 that constantly flock to FIVE from around the globe to enjoy the brand\xe2\x80\x99s bespoke entertainment offerings.
So, stay tuned!
The Team
Our Food and Beverage team is an integral piece of the puzzle. They are cultured yet trendy hosts with an innate ability to anticipate guests\xe2\x80\x99 needs by being in the right place at the right time and delivering a hospitality experience that goes above and beyond - crafting exciting memories for our guests that last a lifetime.
The Candidate
As Pool Manager, you will join a committed Food and Beverage team, driven with the intent of delivering \xe2\x80\x98FIVE-star\xe2\x80\x99 experiences to an international diaspora in the heart of vibrant Dubai and Zurich.
The VIBE at FIVE is all about performing optimally while having the best professional experience of your life. You will be expected to have a passion for your role, disrupt norms all whilst having the best time of your life.

As our ideal candidate, you have proven experience in a highly active environment. Your organizational, communication, and leadership skills are second to none and you enjoy developing guest solutions that break boundaries.
We are looking for a natural self-starter who demonstrates creative and critical thinking abilities, can focus on, and execute, tasks with a sharp eye for detail. An outgoing, people-friendly personality with an ability to think \xe2\x80\x98on your feet\xe2\x80\x99 during changing situations is also essential.

You\xe2\x80\x99ll work closely with the management team to develop constantly evolving service goals.
Key Responsibilities

• 
  Constantly aim to achieve FIVE\xe2\x80\x99s Mission and Vision for the Social Pool
• 
  To control usage of all food and beverage items and appropriate usage of equipment, tools and service equipment
• 
  To observe daily conditions of all physical facilities and equipment in the department; make recommendations for corrections and improvements, as needed
• 
  To prepare colleague schedules, which allow for high-levels of service while controlling labour costs
• 
  To communicate with other departments to ensure a supporting team of professionals
• 
  To communicate with the Chef and F&B management to discuss menus, marketing strategies and guest comments and concerns
• 
  Liaise with the Sales team for coordination of future/current events, ideas and suggestions to introduce promotional activities
• 
  To ensure a safe working environment for all colleagues within the venue
• 
  To forecast covers and revenues and schedules for the same accordingly
• 
  To recommend salary adjustments, transfers, promotions and dismissals
• 
  To prepare daily and weekly payroll as required by the Controller
• 
  To understand all food and beverage items offered, including ingredients, methods of preparation and proper service
• 
  To complete and conduct regular performance evaluations for all colleagues as per FIVE\xe2\x80\x99s policies
• 
  To manage, control and promote good public relations while handling complaints or concerns of all guests
• 
  To handle all inventories directly involved with the operations of the venue
• 
  To effectively utilise the computer system in ringing, printing and closing checks as well as shift reports or any other office usage
• 
  To properly handle and report employee and guest incidents
• 
  To respond properly in any emergency or health and safety situation
• 
  To continually be aware of departmental needs as they relate to production and staffing
• 
  To forecast workloads and check work schedules prepared by subordinate managers for all venue colleagues
• 
  To develop job descriptions and review them periodically to ensure their continuing effectiveness
• 
  To control standards, performance, colleague\' conduct, dress code, appearance, hygiene etc. according to established FIVE policies
• 
  To formulate and recommend changes to improve colleague performance and teamwork
• 
  To assist and produce divisional budget, revenue and expenses
• 
  To be thoroughly knowledgeable in all facets of Human Resource Management - interviewing, evaluating, disciplining and termination as well as all administration-related HR activities
• 
  To identify potential problems and ask for assistance before operational or any other breakdowns occur
• 
  To provide lateral service within the hotel premises, whenever needed.
• 
  Ensure venue complies with regards to health and safety, HACCP and hygiene regulations
• 
  Ensure targets set by FIVE are met (i.e. JD Power, LQA, HACCP, COS etc.)
• 
  Develop service relationships with regular guests in order to achieve optimum service levels that are FIVE-star

Requirements

What We\xe2\x80\x99re Looking For

• 
  A hands-on approach with a consistent \xe2\x80\x98can-do!\xe2\x80\x99 attitude and a \xe2\x80\x98fun-to-work\xe2\x80\x99 with energy
  
• Commitment to delivering exceptional guest services with a passion
  
• An ability to find creative solutions while taking ownership for all duties and tasks assigned
  
• Strong working knowledge of industry regulations
  
• Previous relevant experience is a plus
  
• Fluency in English (spoken and written) is a necessity
  
• Proficiency in multiple languages is a bonus

Benefits

Rewards At Work! Benefits For Life!

• 
  Live the exciting FIVE Life
  
• Attractive incentive schemes
  
• Rapid career advancement