Job Description

Job Category: Hotel-Food and Beverage
:
The F&B Captain will be responsible for overseeing the smooth and efficient operation of our All-Day Dining Restaurant, ensuring that our guests enjoy a memorable and high-quality dining experience.
A little taste of your day-to-day:
Every day is different, but you'll mostly be:

• Coordinate the daily operations of the team to ensure exceptional service standards are consistently met
• Lead by example, providing guidance and motivation to the team to achieve operational excellence
• Ensure guest satisfaction by addressing any special requests, concerns, or feedback in a prompt and professional manner
• Monitor and maintain the cleanliness, organization, and presentation of the restaurant
• Collaborate with the Restaurant Manager and Supervisor to manage inventory, stock levels, and ordering of supplies
• Ensure adherence to all health, safety, and hygiene standards, following company policies and local regulations
• Manage guest reservations and seating arrangements to optimize table turnover and maximize guest satisfaction
• Ensure smooth communication between kitchen and service teams to guarantee timely delivery of food and beverages

What We need from you:
Ideally, you'll have some or all of the following competencies and experience we're looking for:

• Proven experience in a similar role within the food and beverage industry, preferably in a luxury hotel or resort setting
• In-depth knowledge of food and beverage service standards, operations, and health & safety regulations
• Strong communication skills in English; knowledge of additional languages is a plus
• High attention to detail, with the ability to multitask and stay organized in a fast-paced environment
• A passion for hospitality and a commitment to delivering exceptional guest experiences
• A positive attitude and a professional appearance at all times
• Previous experience in a high-end or fine dining environment is an advantage

What you can expect from us:
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including a full uniform, impressive room discounts and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
So, join us and you'll become part of our ever-growing global family.

Skills Required